<p>Join our Team!</p><p>We are looking for motivated and talented professionals who are eager to grow, innovate, and contribute to shaping the future of connectivity in Syria.</p><p><a href="https://www.syriatel.sy/apply-here">Application Form</a></p><p><br></p><p><br></p><div class="fr-expandable-content" contenteditable="false" data-id="expandable-1773143805675" style="margin: 0px;"><div class="fr-expandable-title" contenteditable="false" data-expand-id="expandable-1773143805675" style="cursor: pointer; padding: 10px; background-color: rgb(245, 245, 245); border: 1px solid rgb(221, 221, 221); margin: 0px; font-weight: bold; display: flex; align-items: center; justify-content: space-between;"><span class="fr-expand-text" contenteditable="true">Engineering Purchasing Buyer</span><span class="fr-expand-icon" contenteditable="false" style="margin-right: 0px; flex-shrink: 0; margin-left: 8px;">▼</span></div><div class="fr-expandable-description" contenteditable="true" id="desc-expandable-1773143805675" style="display: none; padding: 15px; border-width: medium 1px 1px; border-style: none solid solid; border-color: currentcolor rgb(221, 221, 221) rgb(221, 221, 221); border-image: initial; margin: 0px; min-height: 100px; background-color: rgb(255, 255, 255); line-height: 1.6;"><div contenteditable="true"><p><strong>Department: Procurement</strong><br><strong>Location:</strong> Damascus, Syria</p><p><strong>Position Duties:</strong></p><ul><li>Handle all Engineering Purchasing requests which are related to construction, renovation materials and services received from Engineering &amp; Facility Management Department and ensure obtaining the best offers from providers and follow up purchasing activities.</li><li>Handle engineering purchasing requests, according to preset criteria.</li><li>Benchmark the market price by regular market visits and prepare the needed reports accordingly.</li><li>Seek new providers in accordance with predefined criteria in coordination with Engineering Purchasing HOS and Technology &amp; Engineering Purchasing HOU, study their profile and propose adding them to the list of Providers.</li><li>Visit Providers premises when needed, negotiate prices and get quotations.</li><li>Identify specifications and prices related to construction, renovation materials and services, ensure their availability in the market and update related records per requisition.&nbsp;</li><li>Receive samples and catalogues from providers, review quality and price and present the samples to the beneficiary department.</li><li>Prepare target price and related historical log for requested materials/services on a regular basis and negotiate with approved providers to ensure getting the best deal.</li><li>Communicate with the requesting department/unit to define the accurate relevant technical specifications and get justifications for business need.</li><li>Prepare and issue RFQ (Request for Quotation), RFI (Request for Information) &amp; RFP (Request for Proposal) to the providers according to concerned request.&nbsp;</li><li>Compare, evaluate and negotiate received offers commercially, get requesters technical feedback when needed and send the results to Engineering Purchasing HOS for review.</li><li>Prepare and issue Procurement Documents LOI (Letter of Intent), LPO (Letter of Purchase Order in accordance with Syriatel processes, policies and procedures.</li><li>Prepare, issue and follow up Purchase Order, Blanket PO and Frame Agreement in accordance with Syriatel policies via procurement system and inform requesting department in case of any change related to the request.&nbsp;</li><li>Track and follow up purchase order cycle in case of urgent and / or delayed cases and notify requesting department, when needed, that PO is fully approved.</li><li>Handle contracts, frame agreements negotiation and issuance with concerned from both sides of contractor and Legal Unit.&nbsp;</li><li>Evaluate provider performance during purchase process till PO issuance per each purchase order, participate in suggesting disqualifying.</li><li>Report providers complaints to HOS to follow up handling them.</li><li>Keep all records and reports archived &amp; updated within PO through related systems.</li><li>Check Section &amp; Individual objectives on regular basis and effectively participate in achieving them to ensure successful contribution to companys goals and corporate objectives.</li><li>Participate in conducting the OJT for new team members and promote a culture of knowledge transfer, cooperation and teamwork.&nbsp;</li><li>Contribute to the continuous improvement of Syriatel Quality Management System. &nbsp; &nbsp; &nbsp;&nbsp;</li></ul><p><strong>Essential Requirements</strong></p><ul><li>Bachelors Degree&nbsp;in Civil/Electrical/Mechanical Engineering.</li><li>1 year procurement experience is a plus, preferably in Telecom</li><li>SPSM is a plus.</li></ul><p><strong>Desirable Requirements</strong></p><ul><li><strong>English Level:</strong> Solid Command of English</li><li><strong>Microsoft Office:</strong> Solid Command of Microsoft Office</li></ul></div></div></div><br><div class="fr-expandable-content" contenteditable="false" data-id="expandable-1773162582657" style="margin: 0px;"><div class="fr-expandable-title" contenteditable="false" data-expand-id="expandable-1773162582657" style="cursor: pointer; padding: 10px; background-color: rgb(245, 245, 245); border: 1px solid rgb(221, 221, 221); margin: 0px; font-weight: bold; display: flex; align-items: center; justify-content: space-between;"><span class="fr-expand-text" contenteditable="true">Sites Civil Engineer</span><span class="fr-expand-icon" contenteditable="false" style="margin-right: 0px; flex-shrink: 0; margin-left: 8px;">▼</span></div><div class="fr-expandable-description" contenteditable="true" id="desc-expandable-1773162582657" style="display: none; padding: 15px; border-width: medium 1px 1px; border-style: none solid solid; border-color: currentcolor rgb(221, 221, 221) rgb(221, 221, 221); border-image: initial; margin: 0px; min-height: 100px; background-color: rgb(255, 255, 255); line-height: 1.6;"><p><strong>Department: Network Operations Department</strong><br><strong>Location:</strong> Aleppo/Damascus/Lattakia</p><p><strong>Position Duties:</strong></p><ul><li>Monitor the construction of civil works related to Syriatels telecom sites through reviewing civil designs and technical submittals, evaluating findings, materials and conducting inspection visits. &nbsp;</li><li>Verify contractors civil works according to Syriatel standards, approved designs and adopted engineering codes, conduct the acceptance of civil works and sign the required documents and acceptance.&nbsp;</li><li>Prepare needed survey documents (Layout, Site Request, etc.) according to Syriatel standards.&nbsp;</li><li>Create and maintain all civil design documents for all telecom sites.&nbsp;</li><li>Apply acceptance for contractor works during and after the implementation in order to ensure the work is done on time and according to Syriatel standards.&nbsp;</li><li>Calculate, control, oversee &amp; accept implemented quantities for all construction works.&nbsp;</li><li>Handle all issues would appear during the implementation phase, coordinate with all stakeholders and take necessary decisions and actions to ensure being solved within proper timeframe.&nbsp;</li><li>Receive, handle, follow up, accept all modification, renovation, and dismantling site requests, coordinate with all stakeholders to reach the most cost efficient and suitable work plan.&nbsp;</li><li>Follow up on site the curing period for concrete works, accept the metallic structure, test and accept the verticality of all towers and monopoles according to site approved civil plan.&nbsp;</li><li>Control and arrange the civil materials in all Syriatel Warehouse upon the need of work.&nbsp;</li><li>Conduct sites visit with contractor in order to prepare bill of quantity (BOQ) related to fiber project.&nbsp;</li><li>Check &amp; follow up all fiber-optics implemented works according to sites civil plan&nbsp;</li><li>Prepare reports related to site visit (acceptance and verification) and send them to HOS for review.&nbsp;</li><li>Follow up the time schedule for all ongoing works and submit progress reports to HOS.&nbsp;</li><li>Provide support when needed to fill and update collected data on site Database including all needed files, reports &amp; layouts with outputs &amp; arrange for all needed inputs for draftsmen to build layout for sites.&nbsp;</li><li>Perform and accept topographic survey for tower database using TOTAL STATION device to get layout for location, release verticality &amp; deformity report when requested.&nbsp;</li><li>Get inventory for installed civil equipment on type of support during site database visit when requested.&nbsp;</li><li>Conduct sites visit when needed for overseeing civil corrective maintenance implemented by contractor including civil maintenance work, grass removing, isolation complaints and security issues.&nbsp;</li><li>Check Section &amp; Individual objectives on regular basis and effectively participate in achieving them to ensure successful contribution to companys goals and corporate objectives.</li><li>Participate in conducting the OJT for new team members and promote a culture of knowledge transfer, cooperation and teamwork.&nbsp;</li><li>Contribute to the continuous improvement of Syriatel Quality Management and Job-related Systems. &nbsp; &nbsp; &nbsp;&nbsp;</li></ul><p><strong>Essential Requirements</strong></p><ul><li>Bachelors Degree in Civil Engineering</li><li>1 year of civil engineering experience is required.</li></ul><p><strong>Desirable Requirements</strong></p><ul><li><strong>English Level:</strong> Solid Command of English</li><li><strong>Microsoft Office:</strong> Basic Working Knowledge of Microsoft Office</li></ul></div></div><br><div class="fr-expandable-content" contenteditable="false" data-id="expandable-1775120239884" style="margin: 0px;"><div class="fr-expandable-title" contenteditable="false" data-expand-id="expandable-1775120239884" style="cursor: pointer; padding: 10px; background-color: rgb(245, 245, 245); border: 1px solid rgb(221, 221, 221); margin: 0px; font-weight: bold; display: flex; align-items: center; justify-content: space-between;"><span class="fr-expand-text" contenteditable="true">Vehicles Maintenance Controller</span><span class="fr-expand-icon" contenteditable="false" style="margin-right: 0px; flex-shrink: 0; margin-left: 8px;">▼</span></div><div class="fr-expandable-description" contenteditable="true" id="desc-expandable-1775120239884" style="display: none; padding: 15px; border-width: medium 1px 1px; border-style: none solid solid; border-color: currentcolor rgb(221, 221, 221) rgb(221, 221, 221); border-image: initial; margin: 0px; min-height: 100px; background-color: rgb(255, 255, 255); line-height: 1.6;"><p><strong>Department: Administration</strong><br><strong>&nbsp;Location:</strong> Damascus, Syria&nbsp;</p><p><strong>Position Duties:</strong></p><ul><li>Ensure all Syriatel vehicles serviceability by conducting regular spot checks on contracted workshops and validating heavy and regular maintenance services provided to be aligned with the criteria and demands of Syriatel.</li><li>Conduct preventive physical checking on Syriatel vehicles to minimize any future breakdown, and prepare a vehicle statement report and send to management.</li><li>Check all Syriatel vehicles maintenance plan in coordination with Fleet Support team, follow up the implementation and the recommended solutions to be set in the preventive maintenance plan.</li><li>Check physically vehicles performance status and functioning and provide Fleet Support team with the recommended actions to be used in an efficient way.</li><li>Verify the on-hold vehicles serviceability by conducting drive test and recommend adjusting controls and systems to be put in service.</li><li>Check and verify vehicles heavy maintenance requests (VMRs), follow up vehicles maintenance with provider and prepare related reports to direct management.</li><li>Conduct spot-checking on maintenance services in workshops to ensure their efficiency and validate according to a preset criteria and standards, which meet Syriatel demands.</li><li>Conduct vehicle drive test after maintenance to ensure effective functioning and escalate abnormal behavior to management.</li><li>Evaluate technically the workshops maintenance activities in terms of delivery time, equipment availability &amp; quality and recommend the best provider in coordination with Fleet Support team.</li><li>Check and verify the accuracy of all invoices related to vehicles&nbsp;maintenance according to the agreed maintenance conditions, and actual provided service.</li><li>Provide recommendations regarding the suitable solutions/ workshops if facing an accident according to the damage level.</li><li>Provide recommendations on the condition of old vehicles parts, whether to keep, to be sent for maintenance or not needed.</li><li>Check Section &amp; Individual objectives on regular basis and effectively participate in achieving them to ensure successful contribution to companys goals and corporate objectives.</li><li>Participate in conducting the OJT for new team members and promote a culture of knowledge transfer, cooperation and teamwork.&nbsp;</li><li>Contribute to the continuous improvement of Syriatel Quality Management System. &nbsp; &nbsp;</li></ul><p><strong>Essential Requirements</strong></p><ul><li>Diploma in Mechanical Engineering.</li><li>2 years experience of Vehicles Mechanic are required.</li></ul><p><strong>Desirable Requirements</strong></p><ul><li><strong>English Level:</strong> Basic Working Knowledge of English</li><li><strong>Microsoft Office:</strong> Basic Working Knowledge of Microsoft Office</li></ul></div></div><br><div class="fr-expandable-content" contenteditable="false" data-id="expandable-1780487985127" style="margin: 0;"><div class="fr-expandable-title" contenteditable="false" data-expand-id="expandable-1780487985127" style="cursor:pointer;padding:10px 15px;background-color:#f5f5f5;border:1px solid #ddd;margin:0;font-weight:bold;display:flex;align-items:center;justify-content:space-between;"><span class="fr-expand-text" contenteditable="true" style="flex:1;">Marketing Communications HOU</span><span class="fr-expand-icon" contenteditable="false" style="flex-shrink: 0; margin-left: 8px; margin-right: 0px;">▼</span></div><div class="fr-expandable-description" contenteditable="true" id="desc-expandable-1780487985127" style="display: none; padding: 15px; border-right: 1px solid rgb(221, 221, 221); border-bottom: 1px solid rgb(221, 221, 221); border-left: 1px solid rgb(221, 221, 221); border-image: initial; border-top: none; margin: 0px; min-height: 100px; background-color: rgb(255, 255, 255); line-height: 1.6;"><p><strong>Department: Marketing</strong><br><strong>Location:</strong> Damascus, Syria</p><p><strong>Position Duties:</strong></p><ul><li>Build and contribute to the ongoing development and improvement of Syriatel communication system.</li><li>Propose and plan different corporate activities that can be incorporated within advertising,&nbsp;promotional, events and CSR budgets in alignment with corporates objectives.</li><li>Manage&nbsp;the&nbsp;development&nbsp;and&nbsp;improvement&nbsp;of&nbsp;media&nbsp;strategy&nbsp;final&nbsp;draft,&nbsp;approve&nbsp;media plans, and maintain and ensure a coherent brand image through the different communication channels and available communication mix.</li><li>Develop communication action plan/calendar and manage its implementation as approved.</li><li>Manage the development of advertising, and promotional plans and their tools, to convey the needed key messages to Syriatel audience and contribute to increasing Syriatel revenue.</li><li>Approve all creative briefs prepared by Creative team, and provide enhancement recommendations.</li><li>Review, enhance and approve events and CSR annual plans in alignment with Syriatel strategy.</li><li>Manage the development of all E-Communication activities, social media networking, and all Syriatel websites and intranet.</li><li>Provide&nbsp;recommendations&nbsp;to&nbsp;the&nbsp;marketing&nbsp;brief&nbsp;and&nbsp;approve&nbsp;the&nbsp;final&nbsp;version&nbsp;that&nbsp;shall be presented to advertising agencies.</li><li>Manage&nbsp;the&nbsp;preparation&nbsp;of&nbsp;press&nbsp;conferences,&nbsp;review&nbsp;and&nbsp;approve&nbsp;press&nbsp;releases.</li><li>Approve&nbsp;the&nbsp;cancellation/renewal&nbsp;of&nbsp;all&nbsp;media&nbsp;providers&nbsp;and&nbsp;sponsorships contracts.</li><li>Review and approve the final new proposed panel location evaluation and the defined budget.</li><li>Approve events,&nbsp;exhibitions,&nbsp;sponsorships,&nbsp;and CSR&nbsp;initiatives&nbsp;based on the&nbsp;evaluation form, and manage the relevant planning, design and implementation.</li><li>Participate&nbsp;with&nbsp;Marketing&nbsp;Director&nbsp;in&nbsp;the&nbsp;planning&nbsp;of&nbsp;promotional&nbsp;items,&nbsp;approve samples in terms of design and quality, and ensure the proper preparation.</li><li>Propose,&nbsp;review,&nbsp;and&nbsp;approve&nbsp;new&nbsp;ideas&nbsp;to&nbsp;develop&nbsp;Syriatel&nbsp;products&nbsp;and&nbsp;follow&nbsp;up&nbsp;with concerned parties for proper implementation or enhancement.</li><li>Establish and maintain solid relationships with events organizers, charity and humanitarian organizations, and all advertising and communications channels.</li><li>Interview&nbsp;candidates&nbsp;and&nbsp;provide&nbsp;recommendations&nbsp;to&nbsp;direct&nbsp;line&nbsp;of&nbsp;authority</li><li>Manage efficient and effective allocation and utilization of resources (financial, human ,physical, IT ….etc.) within the Unit consistent with goals, priorities and budget.</li><li>Review &amp; approve the Units yearly budget as per the Companys Goals and Corporate Objectives.</li><li>Cascade&nbsp;Corporate&nbsp;Objectives&nbsp;into&nbsp;Unit&nbsp;Objectives&nbsp;and&nbsp;ensure&nbsp;proper&nbsp;alignment.</li><li>Set,&nbsp;develop&nbsp;Unit&nbsp;KPIs&nbsp;and&nbsp;update&nbsp;when&nbsp;needed.</li><li>Lead,&nbsp;develop&nbsp;and&nbsp;motivate&nbsp;team&nbsp;members&nbsp;to&nbsp;reach&nbsp;ultimate&nbsp;performance,&nbsp;and successfully contribute in achieving Corporate, Department, and Unit Objectives.</li><li>Develop&nbsp;&amp;&nbsp;maintain&nbsp;Syriatel&nbsp;Quality&nbsp;Management&nbsp;System&nbsp;effectively&nbsp;&amp;&nbsp;efficiently.</li><li>Conduct&nbsp;Staff&nbsp;Meeting&nbsp;with&nbsp;team&nbsp;members&nbsp;minimum&nbsp;twice&nbsp;a&nbsp;year&nbsp;per&nbsp;region,&nbsp;and discuss team related issues and concerns.</li><li>Reinforce&nbsp;Corporate&nbsp;Culture&nbsp;and&nbsp;values&nbsp;by&nbsp;living&nbsp;them,&nbsp;communicating&nbsp;them&nbsp;to the team, and ensuring full adherence.</li></ul><p><strong>Essential Requirements</strong></p><ul><li>MBA or equivalent is required&nbsp;</li><li>Bachelors Degree in Marketing / Business Administration is required.</li><li>10 Years of marketing experience including 5 Years leadership experience are required, preferably in Telecom&nbsp;</li></ul><p><strong>Desirable Requirements</strong></p><ul><li><strong>English Level: &nbsp;</strong>Solid Command of English.</li><li><strong>Microsoft Office:&nbsp;</strong>Solid Command of Microsoft Office.</li><li>Knowledge of Photoshop/ Illustrator/InDesign are a plus</li></ul></div></div><br><div class="fr-expandable-content" contenteditable="false" data-id="expandable-1780488762686" style="margin: 0;"><div class="fr-expandable-title" contenteditable="false" data-expand-id="expandable-1780488762686" style="cursor:pointer;padding:10px 15px;background-color:#f5f5f5;border:1px solid #ddd;margin:0;font-weight:bold;display:flex;align-items:center;justify-content:space-between;"><span class="fr-expand-text" contenteditable="true" style="flex:1;">GSM Warehouse Keeper</span><span class="fr-expand-icon" contenteditable="false" style="flex-shrink: 0; margin-left: 8px; margin-right: 0px;">▼</span></div><div class="fr-expandable-description" contenteditable="true" id="desc-expandable-1780488762686" style="display: none; padding: 15px; border-right: 1px solid rgb(221, 221, 221); border-bottom: 1px solid rgb(221, 221, 221); border-left: 1px solid rgb(221, 221, 221); border-image: initial; border-top: none; margin: 0px; min-height: 100px; background-color: rgb(255, 255, 255); line-height: 1.6;"><p><strong>Department: Procurement</strong><br><strong>Location:</strong> Hasaka, Syria</p><p><strong>Position Duties:</strong></p><ul><li>Check PO approval status concerning newly received shipments and coordinate with purchasing unit to accelerate the approval if needed.</li><li>Ensure that inspection area has enough space before receiving new shipments and&nbsp;approve downloading the shipment to the inspection area.</li><li>Check all received items and direct Warehouse Staff to complete receiving the&nbsp;items physically.</li><li>Match new purchased materials received by GSM Warehouse Staff with related Purchase Order (Item Description &amp; Quantity). keep the deviated items in the GSM warehouse under custody for further action and report results to GSM Warehouse HOS.</li><li>Check packaging and materials status, report any damage to GSM Warehouse HOS and &nbsp; concerned parties regarding newly purchased items and items moved from other warehouses.</li><li>Receive items on Oracle Financial System, issue and sign ROM (Receipt of Material).&nbsp;</li><li>Coordinate with concerned Department for inspection if needed, send samples when required and ensure that the required action has been done on the related system.</li><li>Get the serial numbers of new purchased items/batteries related to network, insert them and complete the needed action on system. &nbsp;</li><li>Check that new purchased materials are arranged on shelves according to the related policy.</li><li>Ensure that existing materials barcode labels are tagged properly and have accurate information.</li><li>Check and approve the daily internal / external material requests, distribute the internal received MRs among WH staff.&nbsp;</li><li>Check the physical status of the stored materials on a regular basis, ensure that it is well organized, and report any damage/maintenance cases to GSM Warehouse HOS</li><li>Perform a daily stocktaking for items on stage, match them with the related balances on system.</li><li>Prepare daily report for warehouse Transactions.</li><li>Match Material issuance with physical withdrawn materials on stage upon preparing the requested material by GSM Warehouse Staff, and validate the issuance of materials on Oracle Financial System.</li><li>Supervise arranging materials in distribution cars, ensure that the items are organized in a secure way, and submit action on the related system.</li><li>Ensure that all issued materials have been delivered to distribution team.</li><li>Count physically the returned items to the GSM warehouse, match descriptions, &nbsp; and complete the needed action on system.</li><li>Coordinate for a daily stocktaking of items subject to (issuing or receiving transactions occurred during the previous day) and report results to GSM Warehouse HOS.</li><li>Participate in spot check, monthly and yearly physical inventory stocktaking, justify stocktaking discrepancies for warehouse under his responsibility and report all results to GSM warehouse HOS.</li><li>Check Items that need maintenance &amp; coordinate with concerned parties.</li><li>Send Rubbish items report to PR Apprising team to proceed with appraisal after getting concerned parties approvals on monthly basis.</li><li>Coordinate with concerned Department on a quarterly basis to define sensitive materials list and update it upon any change.</li><li>Ensure sending the records related to and MI (Material Issuance) for archiving within the timeframe.</li><li>Participate in cascading Section Objectives into individuals objectives and ensure proper alignment.</li><li>Prepare measure and maintain accurate Individual KPIs on regular basis.</li><li>Coach and motivate team members to reach optimum performance and successfully contribute in achieving Corporate, Department, and Unit Objectives.</li><li>Contribute to the continuous improvement of Syriatel Quality Management System</li></ul><p><strong>Essential Requirements</strong></p><ul><li>Diploma</li><li>1 year of Stores experience is required.</li></ul><p>&nbsp;</p><p><strong>Desirable Requirements</strong></p><ul><li><strong>English Level: &nbsp;</strong>Basic Working Knowledge of English</li><li><strong>Microsoft Office:&nbsp;</strong>Basic Working Knowledge of Microsoft Office.</li></ul></div></div><br><div class="fr-expandable-content" contenteditable="false" data-id="expandable-1782130280031" style="margin: 0;"><div class="fr-expandable-title" contenteditable="false" data-expand-id="expandable-1782130280031" style="cursor:pointer;padding:10px 15px;background-color:#f5f5f5;border:1px solid #ddd;margin:0;font-weight:bold;display:flex;align-items:center;justify-content:space-between;"><span class="fr-expand-text" contenteditable="true" style="flex:1;">Civil Studies Engineer</span><span class="fr-expand-icon" contenteditable="false" style="flex-shrink: 0; margin-left: 8px; margin-right: 0px;">▼</span></div><div class="fr-expandable-description" contenteditable="true" id="desc-expandable-1782130280031" style="display: none; padding: 15px; border-right: 1px solid rgb(221, 221, 221); border-bottom: 1px solid rgb(221, 221, 221); border-left: 1px solid rgb(221, 221, 221); border-image: initial; border-top: none; margin: 0px; min-height: 100px; background-color: rgb(255, 255, 255); line-height: 1.6;"><p><strong>Department: Network Operations</strong><br><strong>Location:</strong> Damascus, Syria</p><p><strong>Position Duties</strong></p><ul><li>Set civil structural standards and specification for Radio and Microwave (MW) sites in term of support load, installation, packing, storing, fabrication, supply services. &nbsp;</li><li>Prepare and follow up requests for purchase orders regarding support and solar steel structure and request for quotations including all details.&nbsp;</li><li>Review and check all related civil designs regarding structure support and solar structure and update the necessary databases within the civil scope.&nbsp;</li><li>Check Consultant Reports (CRs) to ensure that is adopted with Syriatel Standards and required specifications and provide the needed recommendations.&nbsp;</li><li>Perform acceptance and inspection visits to providers manufactures during the fabrication process to ensure matching predefined specifications.&nbsp;</li><li>Follow up issuing and withdrawing structural supports and solar steel structure material requests and update all necessary reports.&nbsp;</li><li>Follow up contractors works in all regions in terms of CRs, quality, time frame, and work obstacles during regular meetings. &nbsp;</li><li>Follow up Radio and TRM Sites civil work implementation in order to achieve Master Coverage Plan and transmission objective with concerned entity.&nbsp;</li><li>Provide advice for MW and radio modifications, alternative power solution to add generators/FCB/Solar on site, and define the suitable type of supports for each site from Civil Engineering perspective.&nbsp;</li><li>Review and check all related initial designs for the new or renovated sites within the civil scope.&nbsp;</li><li>Prepare budget for Radio and TRM Sites in regards of site civil scope of work.&nbsp;</li><li>Participate in the technical evaluation of new and existing civil providers.&nbsp;</li><li>Archive all documents related to Radio and TRM Sites (CRs and supports types)&nbsp;</li><li>Check Section &amp; Individual objectives on regular basis and effectively participate in achieving them to ensure successful contribution to companys goals and corporate objectives.&nbsp;</li><li>Participate in conducting the OJT for new team members and promote a culture of knowledge transfer, cooperation and teamwork. &nbsp;</li><li>Contribute to the continuous improvement of Syriatel Quality Management System. &nbsp; &nbsp; &nbsp; &nbsp;&nbsp;</li></ul><p><strong>Essential Requirements</strong></p><ul><li>&nbsp;Bachelors Degree in Civil Engineering</li><li>2 years of civil structural Engineering experience are required.</li></ul><p><strong>Desirable Requirements</strong></p><ul><li><strong>English Level:</strong> Solid Command of English</li><li><strong>Microsoft Office:</strong> Solid Command of Microsoft Office</li></ul></div></div><br><div class="fr-expandable-content" contenteditable="false" data-id="expandable-1782300695926" style="margin: 0;"><div class="fr-expandable-title" contenteditable="false" data-expand-id="expandable-1782300695926" style="cursor:pointer;padding:10px 15px;background-color:#f5f5f5;border:1px solid #ddd;margin:0;font-weight:bold;display:flex;align-items:center;justify-content:space-between;"><span class="fr-expand-text" contenteditable="true" style="flex:1;">Marketing &amp; Commodity Purchasing HOS</span><span class="fr-expand-icon" contenteditable="false" style="flex-shrink: 0; margin-left: 8px; margin-right: 0px;">▼</span></div><div class="fr-expandable-description" contenteditable="true" id="desc-expandable-1782300695926" style="display: none; padding: 15px; border-right: 1px solid rgb(221, 221, 221); border-bottom: 1px solid rgb(221, 221, 221); border-left: 1px solid rgb(221, 221, 221); border-image: initial; border-top: none; margin: 0px; min-height: 100px; background-color: rgb(255, 255, 255); line-height: 1.6;"><p><strong>Department: Procurement<br>&nbsp; Location: Damascus, Syria</strong></p><p><strong>Position Duties:</strong></p><ul><li>Ensure the proper handling of requests to purchase items and materials as per section scope (Direct and In- Direct Purchasing).&nbsp;</li><li>Apply regular check for the goods and prices in the local market &amp; ensure the proper benchmarking for market prices.</li><li>Ensure seeking new providers according to a predefined criteria, in coordination with Marketing &amp; Commodity Purchasing Buyer &amp; HOU, and participate in proposing adding those providers to the list of providers.&nbsp;</li><li>Ensure communicating with the requester and getting the technical specifications and services requirements related to their requests.&nbsp;</li><li>Visit providers premises when needed, negotiate prices and get quotations.&nbsp;</li><li>Ensure the quality &amp; best price of received samples and ensure presenting to the beneficiary parties.&nbsp;</li><li>Ensure preparing target price, negotiate with the selected providers when needed and getting the best deal.&nbsp;</li><li>Review the commercial evaluation of the received offers, and provide recommendations to HOU.&nbsp;</li><li>Review RFQ (Request for Quotation) related to selected and approved providers according to beneficiary parties request.&nbsp;</li><li>Ensure conducting technical inspection for the direct purchased items.</li><li>Review Purchase Orders and all supporting documents LOI (Letter of Intent), LPO (Letter of Purchase Order) &amp; ensure providing beneficiary department with any needed clarification regarding their requests.</li><li>Review the evaluation of new &amp; existing providers, and provide it to Supply &amp; Delivery in order to update the list of providers in coordination with beneficiary department and issue to HOU for approval.&nbsp;</li><li>Review the complaints received about providers performance, suggest disqualifying / imposing penalties in coordination with Supply &amp; Delivery.</li><li>Handle received providers complaints to ensure effective solving.</li><li>Ensure conducting search for gifts and promotional items &amp; providing them to the beneficiary parties.</li><li>Participate with Marketing &amp; Commodity Purchasing HOU &amp; concerned regarding Syriatel projects and services roadmap from purchasing point of view.</li><li>Establish and maintain good relationships with chain of good providers.</li><li>Interview candidates and provide recommendations to direct line of Authority.</li><li>Monitor and ensure efficient and appropriate use of resources (financial, human, physical, IT ….etc.) to achieve planned goals and support smart spending strategy.</li><li>Prepare Sections yearly budget as per the Companys Goals and Corporate Objectives.</li><li>Cascade Unit Objectives into Section and Individual Objectives and ensure proper alignment.</li><li>Prepare, measure and maintain accurate Section &amp; Individual KPIs on regular basis.</li><li>Coach, develop and motivate team members to reach optimum performance and successfully contribute in achieving Corporate, Department, and Unit Objectives.</li><li>Develop &amp; maintain Syriatel Quality Management System effectively &amp; efficiently.&nbsp;</li><li>Conduct Staff Meeting with team members in all regions on quarterly basis to reinforce Corporate Culture and Values and discuss team related issues and concerns</li></ul><p><strong>Essential Requirements</strong></p><ul><li>Bachelors Degree</li><li>5 years of&nbsp;procurement experience is required</li><li>Certified Supply Chain Management (CSCM)is a plus</li><li>Senior Professional in Supply Management (SPSM)is a plus</li></ul><p><strong>Desirable Requirements</strong></p><ul><li><strong>English Level:</strong> Solid Command of English</li><li><strong>Microsoft Office:</strong> Solid Command of Microsoft Office</li></ul></div></div><br><div class="fr-expandable-content" contenteditable="false" data-id="expandable-1782713916560" style="margin: 0;"><div class="fr-expandable-title" contenteditable="false" data-expand-id="expandable-1782713916560" style="cursor:pointer;padding:10px 15px;background-color:#f5f5f5;border:1px solid #ddd;margin:0;font-weight:bold;display:flex;align-items:center;justify-content:space-between;"><span class="fr-expand-text" contenteditable="true" style="flex:1;">Personnel Specialist</span><span class="fr-expand-icon" contenteditable="false" style="flex-shrink: 0; margin-left: 8px; margin-right: 0px;">▼</span></div><div class="fr-expandable-description" contenteditable="true" id="desc-expandable-1782713916560" style="display: none; padding: 15px; border-right: 1px solid rgb(221, 221, 221); border-bottom: 1px solid rgb(221, 221, 221); border-left: 1px solid rgb(221, 221, 221); border-image: initial; border-top: none; margin: 0px; min-height: 100px; background-color: rgb(255, 255, 255); line-height: 1.6;"><p><strong>Department: Human Capital Management</strong><br><strong>Location:</strong> Damascus, Syria</p><p><strong>Position Duties</strong></p><ul><li>Administer new recruits hiring process and arrangements, in terms of contract preparation and personnel files including medical tests, checking and archiving documents, and activation on system.</li><li>Handle and follow up contracts renewal for employees with limited contracts.</li><li>Handle and follow up end of service process and clearance.</li><li>Coordinate all activities related to the General Organization for Social Security Insurance (GOSI) and Labor Office in terms of updating salary reports, employee registration and cancellations, lists for new recruits in compliance with regulatory requirements</li><li>Maintain proper matching between Human Resources Information System (HRIS) database and required documents for current employees and follow up any missing or discrepancy.</li><li>Maintain and implement employees accesses as per Access Rights Matrix and implement outlook modifications requests.</li><li>Ensure that all employees information is up to date including (Qualifications and background information).</li><li>Scan and upload (Resignation - Active employees) documents on the system and archive them.</li><li>Handle external reference check requests.</li><li>Check Section &amp; Individual objectives on regular basis and effectively participate in achieving them to ensure successful contribution to companys goals and corporate objectives.</li><li>Participate in conducting the OJT for new team members and promote a culture of knowledge transfer, cooperation and teamwork</li><li>Contribute to the continuous improvement of Syriatel Quality Management&nbsp;and Job-related Systems.</li></ul><p><strong>Essential Requirements</strong></p><ul><li>&nbsp;Bachelors Degree, preferably in Business Administration.</li><li>1 Year of HR experience is a plus.</li><li>PHRi (Professional in Human Resources -international) is a plus.</li><li>SHRM-CP (Society for Human Resources Resource Management - Certified Professional) is a plus.</li></ul><p><strong>Desirable Requirements</strong></p><ul><li><strong>English Level:</strong> Solid Command of English</li><li><strong>Microsoft Office:</strong> Solid Command of Microsoft Office</li></ul></div></div><br><div class="fr-expandable-content" contenteditable="false" data-id="expandable-1782885879638" style="margin: 0;"><div class="fr-expandable-title" contenteditable="false" data-expand-id="expandable-1782885879638" style="cursor:pointer;padding:10px 15px;background-color:#f5f5f5;border:1px solid #ddd;margin:0;font-weight:bold;display:flex;align-items:center;justify-content:space-between;"><span class="fr-expand-text" contenteditable="true" style="flex:1;">Learning &amp; Development Specialist</span><span class="fr-expand-icon" contenteditable="false" style="flex-shrink: 0; margin-left: 8px; margin-right: 0px;">▼</span></div><div class="fr-expandable-description" contenteditable="true" id="desc-expandable-1782885879638" style="display: none; padding: 15px; border-right: 1px solid rgb(221, 221, 221); border-bottom: 1px solid rgb(221, 221, 221); border-left: 1px solid rgb(221, 221, 221); border-image: initial; border-top: none; margin: 0px; min-height: 100px; background-color: rgb(255, 255, 255); line-height: 1.6;"><p><strong>Department: Human Capital Management</strong><br><strong>Location:</strong> Damascus, Syria</p><p><strong>Position Duties</strong></p><ul><li>Conduct training needs analysis through surveys, interviews, performance data, and Strategic objectives to identify skill gaps</li><li>Prepare the yearly training plan based on the conducted training needs analysis to cover business and employees needs.</li><li>Design and develop engaging training modules, workshops, and E-Learning courses tailored to organizational needs and select best external and internal training providers.</li><li>Facilitate training sessions, workshops, and seminars for employees at various levels.</li><li>Evaluate and Analyze training courses feedback to be the input of training programs and development plans.</li><li>Conduct Training effectiveness to measure Return on Investment (ROI) for courses, prepare reports, analyze and provide recommendations to ensure pursuing the set learning experience and results.</li><li>Check the requests and arrange for the implementation of rotation, internship, graduation project requests, Coordinate university student surveys and Syriatel referral training programs.</li><li>Develop Syriatel E-Knowledge Site by Planning and setting E-Learning courses, Books and E-books in line with the companys learning strategy and employees needs.</li><li>Design and Implement Comprehensive Onboarding Program including (Orientation, E-Corporate Awareness, Follow-up On-the-Job Training (OJT)) and promote a culture of knowledge transfer, cooperation and teamwork.&nbsp;</li><li>Plan and prepare development tips for employees soft skills and in regards of Human Capital Management strategy and culture.</li><li>Keep abreast of the latest trends and best practices in learning and development.</li><li>Check Section &amp; Individual objectives on regular basis and effectively participate in achieving them to ensure successful contribution to companys goals and corporate objectives.</li><li>Participate in conducting the OJT for new team members and promote a culture of knowledge transfer, cooperation and teamwork.&nbsp;</li></ul><p><strong>Essential Requirements</strong></p><ul><li>&nbsp;Bachelors Degree, in Business Administration is required.</li><li>1 year of HR /Training /Administrative experience is a plus</li><li>PHRI (Professional in Human Resources - International) is a plus</li><li>SHRM-CP (Society for Human Resources Resource Management - Certified Professional) is a plus.</li></ul><p><strong>Desirable Requirements</strong></p><ul><li><strong>English Level:</strong> Solid Command of English</li><li><strong>Microsoft Office:</strong> Solid Command of Microsoft Office</li></ul></div></div><br><div class="fr-expandable-content" contenteditable="false" data-id="expandable-1783589028593" style="margin: 0;"><div class="fr-expandable-title" contenteditable="false" data-expand-id="expandable-1783589028593" style="cursor:pointer;padding:10px 15px;background-color:#f5f5f5;border:1px solid #ddd;margin:0;font-weight:bold;display:flex;align-items:center;justify-content:space-between;"><span class="fr-expand-text" contenteditable="true" style="flex:1;">Consumer Business Director</span><span class="fr-expand-icon" contenteditable="false" style="flex-shrink: 0; margin-left: 8px; margin-right: 0px;">▼</span></div><div class="fr-expandable-description" contenteditable="true" id="desc-expandable-1783589028593" style="display: none; padding: 15px; border-right: 1px solid rgb(221, 221, 221); border-bottom: 1px solid rgb(221, 221, 221); border-left: 1px solid rgb(221, 221, 221); border-image: initial; border-top: none; margin: 0px; min-height: 100px; background-color: rgb(255, 255, 255); line-height: 1.6;"><p><strong>Department: Consumer Business Management</strong><br><strong>Location:</strong> Damascus, Syria</p><p><strong>Position Duties</strong></p><ul><li>Oversee the development of services and products addressable market, yearly targets, and marketing plans, while directing lifecycle, positioning, and performance to ensure achievement of KPIs, profitability, usage, loyalty, and customer base growth.</li><li>Drive strategic business relations with service providers, expand E-payment services, ISP products, and mobile applications roadmap, and supervise competitor analysis to recommend corrective actions.</li><li>Direct loyalty programs to reduce churn rate, enhance customer satisfaction, and champion initiatives to up-sell and expand service penetration.</li><li>Provide strategic oversight of Syriatel brand, image, and identity through media plans, campaigns, advertising channels, digital platforms, and corporate communications.</li><li>Lead the planning and execution of corporate events, ensure alignment of advertising materials with corporate identity, and champion CSR initiatives to strengthen Syriatels image.</li><li>Guide market segmentation, competitor intelligence, and research (quantitative/qualitative, SWOT) to identify opportunities and define penetration strategies.</li><li>Monitor the implementation of yearly master coverage plans and ensure resolution of coverage complaints, expand market share and increase revenue.</li><li>Lead international and national roaming &amp; interconnection business by managing partner relations, overseeing product development, and driving pricing/agreements strategies to maximize financial growth.</li></ul><p><strong>Essential Requirements</strong></p><ul><li>MBA or equivalent is required.</li><li>Bachelors Degree in Marketing/Business Administration is required.</li><li>15&nbsp;Years relevant experience including 10 Years managerial experience are required</li></ul><p><strong>Desirable Requirements</strong></p><ul><li><strong>English Level:</strong> Solid Command of English</li><li><strong>Microsoft Office:</strong> Solid Command of English&nbsp;</li></ul></div></div><br><div class="fr-expandable-content" contenteditable="false" data-id="expandable-1783591211083" style="margin: 0;"><div class="fr-expandable-title" contenteditable="false" data-expand-id="expandable-1783591211083" style="cursor:pointer;padding:10px 15px;background-color:#f5f5f5;border:1px solid #ddd;margin:0;font-weight:bold;display:flex;align-items:center;justify-content:space-between;"><span class="fr-expand-text" contenteditable="true" style="flex:1;">Radio Engineer</span><span class="fr-expand-icon" contenteditable="false" style="flex-shrink: 0; margin-left: 8px; margin-right: 0px;">▼</span></div><div class="fr-expandable-description" contenteditable="true" id="desc-expandable-1783591211083" style="display: none; padding: 15px; border-right: 1px solid rgb(221, 221, 221); border-bottom: 1px solid rgb(221, 221, 221); border-left: 1px solid rgb(221, 221, 221); border-image: initial; border-top: none; margin: 0px; min-height: 100px; background-color: rgb(255, 255, 255); line-height: 1.6;"><p><strong>Department: Network Engineering</strong><br><strong>Location:</strong> Damascus, Syria</p><p><strong>Position Duties</strong></p><ul><li>Prepare&nbsp;new&nbsp;radio&nbsp;site&nbsp;nominal&nbsp;yearly&nbsp;plan&nbsp;by&nbsp;using&nbsp;planning&nbsp;tool,&nbsp;conduct&nbsp;site&nbsp;survey and microwave&nbsp;survey, and&nbsp;produce&nbsp;radio&nbsp;sites design document.</li><li>Study&nbsp;the&nbsp;feedback&nbsp;received&nbsp;from&nbsp;Rollout&nbsp;team&nbsp;about&nbsp;the&nbsp;construction&nbsp;of&nbsp;new&nbsp;radio&nbsp;sites to check and apply the&nbsp;required&nbsp;modification on radio&nbsp;sites design document.</li><li>Produce&nbsp;new&nbsp;radio&nbsp;site&nbsp;database&nbsp;relevant&nbsp;to&nbsp;rollout&nbsp;weekly&nbsp;plan&nbsp;and&nbsp;projects,&nbsp;hardware and software&nbsp;configurations.</li><li>Analyze&nbsp;the&nbsp;results&nbsp;of&nbsp;drive&nbsp;tests&nbsp;applied&nbsp;by&nbsp;Radio&nbsp;Technician&nbsp;to&nbsp;verify&nbsp;radio&nbsp;site objectives&nbsp;and radio&nbsp;network performance.</li><li>Verify&nbsp;with&nbsp;the&nbsp;concerned&nbsp;parties&nbsp;retention&nbsp;new&nbsp;radio&nbsp;site&nbsp;objective&nbsp;and&nbsp;proceed&nbsp;with optimization if required.</li><li>Monitor&nbsp;and&nbsp;analyze&nbsp;on&nbsp;a&nbsp;daily&nbsp;basis&nbsp;radio&nbsp;counters&nbsp;results,&nbsp;compare&nbsp;them&nbsp;to&nbsp;radio&nbsp;KPIs, request actions for&nbsp;optimization&nbsp;and improvement.</li><li>Update radio sites&nbsp;information database on cell&nbsp;level after&nbsp;hardware&nbsp;modification.</li><li>Review&nbsp;radio&nbsp;cell&nbsp;parameters&nbsp;to&nbsp;solve&nbsp;radio&nbsp;performance&nbsp;issues&nbsp;or&nbsp;enhance&nbsp;radio network&nbsp;performance&nbsp;and prepare&nbsp;the related&nbsp;change&nbsp;request.</li><li>Request&nbsp;drive&nbsp;test&nbsp;from&nbsp;Radio&nbsp;Technician&nbsp;to&nbsp;verify&nbsp;customer&nbsp;complaint&nbsp;or&nbsp;check&nbsp;radio cell performance.</li><li>Prepare&nbsp;work&nbsp;order&nbsp;for&nbsp;software&nbsp;change,&nbsp;hardware&nbsp;modification,&nbsp;frequency&nbsp;tuning, parameter&nbsp;enhancement,&nbsp;etc.&nbsp;to&nbsp;enhance coverage and&nbsp;capacity.</li><li>Participate&nbsp;in&nbsp;projects&nbsp;and&nbsp;critical&nbsp;changes&nbsp;on&nbsp;BSS&nbsp;part&nbsp;such&nbsp;as&nbsp;radio&nbsp;sites&nbsp;re-homing&nbsp;on&nbsp;BSC-RNC,&nbsp;new&nbsp;frequency plans,&nbsp;parameters&nbsp;enhancement,&nbsp;etc.</li><li>Recommend adding/ canceling/ modifying&nbsp;new radio site that is still&nbsp;under construction based on&nbsp;network optimization requirements.</li><li>Review&nbsp;renewable&nbsp;energy&nbsp;solutions&nbsp;design&nbsp;and&nbsp;co-location&nbsp;requests&nbsp;received&nbsp;from Rollout&nbsp;Section to&nbsp;ensure space clearance for radio site&nbsp;antennas.</li><li>Prepare monthly report about performed activities.</li><li>Recommend&nbsp;radio&nbsp;research&nbsp;in&nbsp;coordination&nbsp;with&nbsp;Radio&nbsp;Network&nbsp;Studies&nbsp;team&nbsp;for&nbsp;the enhancement and development of&nbsp;radio Network.</li><li>Evaluate&nbsp;and&nbsp;test&nbsp;existed/new&nbsp;specialized&nbsp;radio&nbsp;tools&nbsp;and&nbsp;provide&nbsp;the&nbsp;relevant&nbsp;support tasks&nbsp;to radio team.</li><li>Solve&nbsp;customers&nbsp;complaints&nbsp;received&nbsp;by&nbsp;Customer&nbsp;Service&nbsp;effectively&nbsp;and&nbsp;on&nbsp;time&nbsp;as per related&nbsp;policies and&nbsp;procedures.</li><li>Provide&nbsp;Customer&nbsp;Service&nbsp;with&nbsp;complete&nbsp;and&nbsp;accurate&nbsp;feedback&nbsp;about&nbsp;the&nbsp;actions applied to&nbsp;solve the complaints.</li><li>Keep&nbsp;records&nbsp;about&nbsp;the&nbsp;corrective&nbsp;and&nbsp;preventive&nbsp;actions&nbsp;applied&nbsp;to&nbsp;solve&nbsp;customers complaints.</li><li>Check Section &amp; Individual objectives on regular basis and effectively participate in achieving them to ensure successful contribution to companys goals and corporate objectives.</li><li>Participate in conducting the OJT for new team members and promote a culture of knowledge transfer, cooperation and teamwork.&nbsp;</li><li>Contribute to the continuous improvement of Syriatel Quality Management&nbsp;and Job-related Systems.<strong>&nbsp; &nbsp; &nbsp;</strong></li></ul><p><strong>Essential Requirements</strong></p><ul><li>Bachelors&nbsp;Degree&nbsp;in&nbsp;Telecom/&nbsp;Computer /&nbsp;IT&nbsp;/&nbsp;Electronics Engineering.</li><li>1 Year Relevant&nbsp;Experience&nbsp;is a&nbsp;plus.</li></ul><p><strong>Desirable Requirements</strong></p><ul><li><strong>English Level:</strong> Solid Command of English</li></ul><strong>Microsoft Office:</strong> Solid Command of English</div></div><br><div class="fr-expandable-content" contenteditable="false" data-id="expandable-1784029276655" style="margin: 0;"><div class="fr-expandable-title" contenteditable="false" data-expand-id="expandable-1784029276655" style="cursor:pointer;padding:10px 15px;background-color:#f5f5f5;border:1px solid #ddd;margin:0;font-weight:bold;display:flex;align-items:center;justify-content:space-between;"><span class="fr-expand-text" contenteditable="true" style="flex:1;">Commodity Agreement Buyer</span><span class="fr-expand-icon" contenteditable="false" style="flex-shrink: 0; margin-left: 8px; margin-right: 0px;">▼</span></div><div class="fr-expandable-description" contenteditable="true" id="desc-expandable-1784029276655" style="display: none; padding: 15px; border-right: 1px solid rgb(221, 221, 221); border-bottom: 1px solid rgb(221, 221, 221); border-left: 1px solid rgb(221, 221, 221); border-image: initial; border-top: none; margin: 0px; min-height: 100px; background-color: rgb(255, 255, 255); line-height: 1.6;"><p><strong>Department: Procurement</strong><br><strong>Location:</strong> Damascus, Syria</p><p><strong>Position Duties</strong></p><ul><li>Handle purchasing requests related to long term agreements of services and materials as per section scope.&nbsp;</li><li>Provide beneficiary departments with any needed clarification regarding their requests, if needed.</li><li>Benchmark the market price by conducting regular market visits and prepare the needed reports accordingly.&nbsp;</li><li>Seek new providers according to a predefined criteria in coordination with Commodity Agreement HOS and Marketing &amp; Commodity Purchasing HOU.</li><li>Study / evaluate providers profile and propose adding them to the list of Providers.&nbsp;</li><li>Coordinate with requesters to identify services requirements or materials specification, and update related records per requisition.</li><li>Visit providers premises when needed, negotiate prices and get quotations.</li><li>Receive samples / offers from providers, review quality and price for materials / terms and conditions for services with beneficiary parties considering the requirements.</li><li>Prepare target price and negotiate with selected providers to ensure getting the best deal.&nbsp;</li><li>Compare, evaluate &amp; negotiate received offers commercially, get requesters technical evaluation when needed and send the results to Commodity Agreement HOS for review.</li><li>Coordinate with Legal to prepare and issue the contract / agreement that needs to be signed with the selected ones.</li><li>Prepare and issue RFQ (Request for Quotation) to the selected and approved providers according to concerned request.</li><li>Prepare and issue Purchase Order, provide requester with the needed feedback about PO status when needed &amp; in case of any change related to the request.</li><li>Prepare and issue procurement documents LOI (Letter of Intent), LPO (Letter of Purchase Order) in accordance with Syriatel processes, policies and procedures when needed.</li><li>Track and follow up purchase order cycle in case of urgent and / or delayed cases and notify requesting department, when needed, that PO is duly approved.</li><li>Ensure services completion and materials delivery in due time as requested.</li><li>Evaluate providers performance during purchase process till PO/Contract/Agreement issuance per each purchase order, provide feedback to Supply &amp; delivery &amp; participate in suggesting disqualifying/imposing penalties.</li><li>Report providers complaints to HOS to follow up handling them.&nbsp;</li><li>Establish and maintain good relationships with chain of good providers.</li><li>Check Section &amp; Individual objectives on regular basis and effectively participate in achieving them to ensure successful contribution to companys goals and corporate objectives.</li><li>Participate in conducting the OJT for new team members and promote a culture of knowledge transfer, cooperation and teamwork.&nbsp;</li><li>Contribute to the continuous improvement of Syriatel Quality Management&nbsp;and Job-related Systems.</li></ul><p><strong>Essential Requirements</strong></p><ul><li>Diploma.</li><li>2 years of procurement experience is required.</li></ul><p><strong>Desirable Requirements</strong></p><ul><li><strong>English Level:</strong> Solid Command of English</li><li><strong>Microsoft Office:</strong> Solid Command of English</li></ul></div></div><br><div class="fr-expandable-content" contenteditable="false" data-id="expandable-1784029557439" style="margin: 0;"><div class="fr-expandable-title" contenteditable="false" data-expand-id="expandable-1784029557439" style="cursor:pointer;padding:10px 15px;background-color:#f5f5f5;border:1px solid #ddd;margin:0;font-weight:bold;display:flex;align-items:center;justify-content:space-between;"><span class="fr-expand-text" contenteditable="true" style="flex:1;">Marketing &amp; Commodity Purchasing Buyer</span><span class="fr-expand-icon" contenteditable="false" style="flex-shrink: 0; margin-left: 8px; margin-right: 0px;">▼</span></div><div class="fr-expandable-description" contenteditable="true" id="desc-expandable-1784029557439" style="display: none; padding: 15px; border-right: 1px solid rgb(221, 221, 221); border-bottom: 1px solid rgb(221, 221, 221); border-left: 1px solid rgb(221, 221, 221); border-image: initial; border-top: none; margin: 0px; min-height: 100px; background-color: rgb(255, 255, 255); line-height: 1.6;"><p><strong>Department: Procurement</strong><br><strong>Location:</strong> Damascus, Syria</p><p><strong>Position Duties</strong></p><ul><li>Handle requests to purchase items and materials as per section scope (Direct and In- Direct Purchasing).</li><li>Benchmark the market price by conducting regular market visits and prepare the needed reports accordingly.</li><li>Seek new providers in accordance with predefined criteria in coordination with Marketing &amp; Commodity Purchasing HOS and HOU.</li><li>Search in the market for gifts and promotional items &amp; provide them to the beneficiary parties.</li><li>Study / evaluate providers profile and propose adding them to the list of providers.</li><li>Coordinate with requesters to identify services requirements or materials specification and update related records per requisition.</li><li>identify materials / services specification related to Marketing &amp; Commodity Purchasing items, ensure their availability in the market, update related records per requisition, and provide any needed clarification regarding their requests.&nbsp;</li><li>Receive samples / offers from providers, review quality and price for materials, terms and conditions for services with beneficiary parties considering the requirements.</li><li>Prepare target price and negotiate with selected providers to ensure getting the best deal.&nbsp;</li><li>Compare, evaluate &amp; negotiate received offers commercially, get requesters technical evaluation when needed and send the results to Marketing &amp; Commodity Purchasing HOS for review.</li><li>prepare and issue RFQ (Request for Quotation) to the selected and approved providers according to concerned request.</li><li>Prepare and issue procurement documents LOI (Letter of Intent), LPO (Letter of Purchase Order) in accordance with Syriatel processes, policies and procedures.&nbsp;</li><li>Prepare and issue Purchase Order, provide requester with the needed feedback about PO status when needed &amp; in case of any change related to the request.</li><li>Track and follow up purchase order cycle in case of urgent and/or delayed cases and notify requesting department, when needed, that PO is duly approved.</li><li>Ensure services completion and materials delivery in due time as requested.</li><li>Arrange for technical inspection for the direct purchased items delivered directly to Supply &amp; Delivery aligned with the related invoices, when needed.</li><li>Evaluate providers performance during purchase process till PO issuance per each purchase order, provide feedback to Supply &amp; Delivery &amp; participate in suggesting disqualifying / imposing penalties.</li><li>Report providers complaints to HOS to follow up handling them.&nbsp;</li><li>Establish and maintain good relationships with chain of good providers.</li><li>Check Section &amp; Individual objectives on regular basis and effectively participate in achieving them to ensure successful contribution to companys goals and corporate objectives.</li><li>Participate in conducting the OJT for new team members and promote a culture of knowledge transfer, cooperation and teamwork.&nbsp;</li><li>Contribute to the continuous improvement of Syriatel Quality Management System. &nbsp; &nbsp; &nbsp;&nbsp;</li></ul><p><strong>Essential Requirements</strong></p><ul><li>Diploma.</li><li>2 years of procurement experience is required.</li></ul><p><strong>Desirable Requirements</strong></p><ul><li><strong>English Level:</strong> Solid Command of English</li><li><strong>Microsoft Office:</strong> Solid Command of English</li></ul></div></div><br><div class="fr-expandable-content" contenteditable="false" data-id="expandable-1785063319041" style="margin: 0;"><div class="fr-expandable-title" contenteditable="false" data-expand-id="expandable-1785063319041" style="cursor:pointer;padding:10px 15px;background-color:#f5f5f5;border:1px solid #ddd;margin:0;font-weight:bold;display:flex;align-items:center;justify-content:space-between;"><span class="fr-expand-text" contenteditable="true" style="flex:1;">POS Cash Collection Representative</span><span class="fr-expand-icon" contenteditable="false" style="flex-shrink: 0; margin-left: 8px; margin-right: 0px;">▼</span></div><div class="fr-expandable-description" contenteditable="true" id="desc-expandable-1785063319041" style="display: none; padding: 15px; border-width: medium 1px 1px; border-style: none solid solid; border-color: currentcolor rgb(221, 221, 221) rgb(221, 221, 221); border-image: initial; margin: 0px; min-height: 100px; background-color: rgb(255, 255, 255); line-height: 1.6;"><p><strong>Department: Customer Service</strong><br><strong>Location:</strong> Idlib, Syria</p><p><strong>Position Duties:</strong></p><ul><li>Receive all cash money collected through Syriatel Points of Service (POSs) and the related Kiosks, and match them against billing system reports or cash collection system.</li><li>Deposit all cash collected from Syriatel POSs and the related Kiosks, or any source (ADSL…) in Syriatel pre-defined bank accounts.</li><li>Follow up with POS HOS to find out reason of discrepancies between billing system and cash collected in order to apply the needed action accordingly.</li><li>Handle and keep a register of all cash increase &amp; shortage occurred in Syriatel POSs and the related Kiosks, report cases, and deposit cash increases in a separate bank account.</li><li>Provide refund payment amount, cash collection reports and the relevant receipts to concerned parties.</li><li>Check the validity of the checks received by Syriatel POSs, confirm, and deliver to Treasury Control Accountant.</li><li>Resolve POS and the related Kiosks customers complaints received from Customer Retention &amp; Service Quality Monitoring.</li><li>Handle damaged or fake money cases in POSs and the related Kiosks.</li><li>Receive the (Soft Copy-Scan) original physical reverse payment receipts from POS if there is printing fees and provide Treasury Control Accountant with reverse payment cases.</li><li>Provide support in regions by handling any cash payment request according to the related policy.</li><li>Provide POS Representative with ADSL balance when requested.</li><li>Handle cash receiving and bank deposit from any source (EX employees due balance, ...) upon management request.</li><li>Archive all related receipts and documents in a designated safe place.</li><li>Support in keeping the received dividends checks in a safe place, and delivering them to shareholders</li><li>Check Section &amp; Individual objectives on regular basis and effectively participate in achieving them to ensure successful contribution to companys goals and corporate objectives.</li><li>Participate in conducting the OJT for new team members and promote a culture of knowledge transfer, cooperation and teamwork.</li><li>Contribute to the continuous improvement of Syriatel Quality Management System.</li></ul><p>&nbsp;</p><p>&nbsp;<strong>Essential Requirements</strong></p><ul><li>&nbsp;Undergraduate/Diploma preferably in Banking and Financial Sciences.</li><li>1 Year of relevant experience is a plus. SPSM is a plus.</li></ul><p><strong>Desirable Requirements</strong></p><ul><li><strong>English Level:</strong> Basic Working Knowledge of English</li><li><strong>Microsoft Office:</strong> Basic Working Knowledge of Microsoft Office</li></ul><p>&nbsp;</p></div></div><br><div class="fr-expandable-content" contenteditable="false" data-id="expandable-1785063467848" style="margin: 0;"><div class="fr-expandable-title" contenteditable="false" data-expand-id="expandable-1785063467848" style="cursor:pointer;padding:10px 15px;background-color:#f5f5f5;border:1px solid #ddd;margin:0;font-weight:bold;display:flex;align-items:center;justify-content:space-between;"><span class="fr-expand-text" contenteditable="true" style="flex:1;">POS Representative</span><span class="fr-expand-icon" contenteditable="false" style="flex-shrink: 0; margin-left: 8px; margin-right: 0px;">▼</span></div><div class="fr-expandable-description" contenteditable="true" id="desc-expandable-1785063467848" style="display: none; padding: 15px; border-width: medium 1px 1px; border-style: none solid solid; border-color: currentcolor rgb(221, 221, 221) rgb(221, 221, 221); border-image: initial; margin: 0px; min-height: 100px; background-color: rgb(255, 255, 255); line-height: 1.6;"><p><strong>Department: Customer Service</strong><br><strong>Location:</strong> Idlib, Syria</p><p><strong>Position Duties:</strong></p><ul><li>Welcome Customers, answer and solve their inquiries and handle all requested services in a professional manner.</li><li>Collect all types of payments from customers (Bills, Advanced, Deposits... etc.)</li><li>Promote and sell Syriatel (products, mobile applications, VAS services Value Added Services and offers, competitions, etc...) also perform related data entry on the related system.</li><li>Receive and register customers complaints and suggestions on the related system.&nbsp;</li><li>Collect and check (Forms, applications …) related to Point of Services daily operation in order to be sent for archiving.</li><li>Handle Customers refund requests and return refund amount from own cash box.</li><li>Maintain Customer records by updating account information.</li><li>Support POS cash collection duties when needed.</li><li>Support Kiosk Section concerning Kiosk Controller duties when needed.</li><li>Check Section &amp; Individual objectives on regular basis and effectively participate in achieving them to ensure successful contribution to companys goals and corporate objectives.</li><li>Participate in conducting the OJT for new team members and promote a culture of knowledge transfer, cooperation and teamwork.&nbsp;</li><li>Contribute to the continuous improvement of Syriatel Quality Management System.</li></ul><p>&nbsp;<strong>Essential Requirements</strong></p><ul><li>&nbsp;Diploma / Undergraduate..</li></ul><p><strong>Desirable Requirements</strong></p><ul><li><strong>English Level:</strong> Solid Command of English</li><li><strong>Microsoft Office:</strong> Basic Working Knowledge of Microsoft Office</li></ul></div></div><br><div class="fr-expandable-content" contenteditable="false" data-id="expandable-1785064835508" style="margin: 0;"><div class="fr-expandable-title" contenteditable="false" data-expand-id="expandable-1785064835508" style="cursor:pointer;padding:10px 15px;background-color:#f5f5f5;border:1px solid #ddd;margin:0;font-weight:bold;display:flex;align-items:center;justify-content:space-between;"><span class="fr-expand-text" contenteditable="true" style="flex:1;">Generator Operation &amp; Maintenance Technician</span><span class="fr-expand-icon" contenteditable="false" style="flex-shrink: 0; margin-left: 8px; margin-right: 0px;">▼</span></div><div class="fr-expandable-description" contenteditable="true" id="desc-expandable-1785064835508" style="display: none; padding: 15px; border-width: medium 1px 1px; border-style: none solid solid; border-color: currentcolor rgb(221, 221, 221) rgb(221, 221, 221); border-image: initial; margin: 0px; min-height: 100px; background-color: rgb(255, 255, 255); line-height: 1.6;"><p><strong>Department: Network Operations</strong><br><strong>Location:</strong> Aleppo, Syria</p><p><strong>Position Duties:</strong></p><ul><li>Participate in Conducting installation for new Generators in Syriatel locations.&nbsp;</li><li>Conduct generators corrective &amp; preventive light maintenance actions on sites according to preset plan.&nbsp;</li><li>Monitor contractors installation/ preventive and corrective maintenance when required.&nbsp;</li><li>Handle and follow up the received remarks related to generators situation, addressing these reservations within agreed timeframe and conduct the suitable corrective maintenance.&nbsp;</li><li>Report any violations related the generator or site promptly to take the needed action accordingly.&nbsp;</li><li>Check Section &amp; Individual objectives on regular basis and effectively participate in achieving them to ensure successful contribution to companys goals and corporate objectives.</li><li>Participate in conducting the OJT for new team members and promote a culture of knowledge transfer, cooperation and teamwork.&nbsp;</li><li>Contribute to the continuous improvement of Syriatel Quality Management and Job-related Systems. &nbsp;</li></ul><p><strong>Essential Requirements</strong></p><ul><li>Diploma in Mechanical and Electrical Engineering or equivalent.</li><li>1 Year experience in Mechanical, Electrical Engineering is a plus.</li></ul><p><strong>Desirable Requirements</strong></p><ul><li><strong>English Level:</strong> Basic Working Knowledge of English</li><li><strong>Microsoft Office:</strong> N/A</li></ul><p>&nbsp;</p></div></div><br><div class="fr-expandable-content" contenteditable="false" data-id="expandable-1785149448541" style="margin: 0;"><div class="fr-expandable-title" contenteditable="false" data-expand-id="expandable-1785149448541" style="cursor:pointer;padding:10px 15px;background-color:#f5f5f5;border:1px solid #ddd;margin:0;font-weight:bold;display:flex;align-items:center;justify-content:space-between;"><span class="fr-expand-text" contenteditable="true" style="flex:1;">Promoter</span><span class="fr-expand-icon" contenteditable="false" style="flex-shrink: 0; margin-left: 8px; margin-right: 0px;">▼</span></div><div class="fr-expandable-description" contenteditable="true" id="desc-expandable-1785149448541" style="display: none; padding: 15px; border-width: medium 1px 1px; border-style: none solid solid; border-color: currentcolor rgb(221, 221, 221) rgb(221, 221, 221); border-image: initial; margin: 0px; min-height: 100px; background-color: rgb(255, 255, 255); line-height: 1.6;"><p><strong>Department: Sales</strong><br><strong>Location:</strong> Damascus, Syria</p><p><strong>Position Duties:</strong></p><ul><li>Promote Syriatel Products and Services upon the preset target Plan.</li><li>Capture and report VOC (Voice of Customers) and complaints to the direct line of authority.</li><li>Perform sales and promotion operations during marketing initiatives and campaigns as per the agreed roadmap with concerned Units.</li><li>Participate in Implementing and executing market surveys according to marketing plan.</li><li>Report coverage issues if any to direct line of authority&nbsp;</li><li>Register daily visits data on the related system.</li><li>Provide feedback on services / products used and experienced upon concerned dept. request to the direct line of authority for enhancement.&nbsp;</li><li>Check Section &amp; Individual objectives on regular basis and effectively participate in achieving them to ensure successful contribution to companys goals and corporate objectives.</li><li>Participate in conducting the OJT for new team members and promote a culture of knowledge transfer, cooperation and teamwork.&nbsp;</li><li>Contribute to the continuous improvement of Syriatel Quality Management System. &nbsp; &nbsp; &nbsp;&nbsp;</li></ul><p><strong>Essential Requirements</strong></p><ul><li>Diploma.</li><li>1 year of Customer Service/ Sales or Marketing is a plus.</li></ul><p><strong>Desirable Requirements</strong></p><ul><li><strong>English Level:</strong> Basic Working Knowledge of English</li><li><strong>Microsoft Office:</strong> Basic Working Knowledge of Microsoft Office</li></ul></div></div><br><div class="fr-expandable-content" contenteditable="false" data-id="expandable-1786274777361" style="margin: 0;"><div class="fr-expandable-title" contenteditable="false" data-expand-id="expandable-1786274777361" style="cursor:pointer;padding:10px 15px;background-color:#f5f5f5;border:1px solid #ddd;margin:0;font-weight:bold;display:flex;align-items:center;justify-content:space-between;"><span class="fr-expand-text" contenteditable="true" style="flex:1;">Accounting &amp; Financial Reporting HOU</span><span class="fr-expand-icon" contenteditable="false" style="flex-shrink: 0; margin-left: 8px; margin-right: 0px;">▼</span></div><div class="fr-expandable-description" contenteditable="true" id="desc-expandable-1786274777361" style="display: none; padding: 15px; border-width: medium 1px 1px; border-style: none solid solid; border-color: currentcolor rgb(221, 221, 221) rgb(221, 221, 221); border-image: initial; margin: 0px; min-height: 100px; background-color: rgb(255, 255, 255); line-height: 1.6;"><p><strong>Department: Finance</strong><br><strong>Location:</strong> Damascus, Syria</p><p><strong>Position Duties:</strong></p><ul><li>Manage, supervise, and review the work of the Accounting &amp; Financial Reporting Unit including (cash reconciliations, accounts drilldown, accounts receivable transactions and their reconciliations, fixed asset activity</li><li>Review and approve balance sheet reconciliations and maintain/organize a set of detailed records and files to document financial transactions.</li><li>Resolve complex accounting issues in coordination with Finance Management and Financial Auditors, and support all entities in resolving operational issues that have financial impacts.</li><li>Establish, install, and direct the development and maintenance of efficient accounting systems for controlling, recording, and reporting transactions.</li><li>Set/Coordinate monthly, quarterly, and annual accounting closing activities, and produce financial statements, in addition to financial reports upon management requests.</li></ul><p><strong>Essential Requirements</strong></p><ul><li>Bachelors Degree in Accounting or equivalent is required.</li><li>MBA or equivalent.</li></ul><p><strong>Desirable Requirements</strong></p><ul><li><strong>English Level:</strong> Solid Command of English</li><li><strong>Microsoft Office:</strong> Solid Command of Microsoft Office</li></ul></div></div><br><div class="fr-expandable-content" contenteditable="false" data-id="expandable-1787059350222" style="margin: 0;"><div class="fr-expandable-title" contenteditable="false" data-expand-id="expandable-1787059350222" style="cursor:pointer;padding:10px 15px;background-color:#f5f5f5;border:1px solid #ddd;margin:0;font-weight:bold;display:flex;align-items:center;justify-content:space-between;"><span class="fr-expand-text" contenteditable="true" style="flex:1;">Transport Operation Access Optical Engineer</span><span class="fr-expand-icon" contenteditable="false" style="flex-shrink: 0; margin-left: 8px; margin-right: 0px;">▼</span></div><div class="fr-expandable-description" contenteditable="true" id="desc-expandable-1787059350222" style="display: none; padding: 15px; border-width: medium 1px 1px; border-style: none solid solid; border-color: currentcolor rgb(221, 221, 221) rgb(221, 221, 221); border-image: initial; margin: 0px; min-height: 100px; background-color: rgb(255, 255, 255); line-height: 1.6;"><p><strong>Department: Transmission</strong><br><strong>Location:</strong> Damascus/Aleppo, Syria</p><p><strong>Position Duties:</strong></p><ul><li>Implement network transport design according to annual requirements and Syriatel objectives for network availability and quality of service.</li><li>Apply configuration to put in service newly installed network transport node, modify an existing node or activate network transport service.</li><li>Perform acceptance test for network transport elements and report the results to Transport Operation Access-Optical HOS.</li><li>Receive leased lines that are acquired from ST as per Planning &amp; Engineering request.&nbsp;</li><li>Put in service and modify optical connectivity timely according to the work order issued by Planning &amp; Engineering Unit and assigned by HOS.</li><li>Participate in projects affecting transport network -such as swapping- according to the projects plan.</li><li>Solve network transport problems effectively by applying the required corrective maintenance and providing the required reports for general problems.&nbsp;</li><li>Implement network transport preventive maintenance plan by conducting site visit, applying back up timely and effectively and preparing the related reports.&nbsp;</li><li>Follow up providers intervention in network transport node installation and commissioning.&nbsp;</li><li>Inspect network transport materials in warehouse as requested.&nbsp;</li><li>Implement network transport services offered to all internal and external customers and guarantee service quality.</li><li>Solve customers complaints received by Customer Service effectively and timely as per related policies and procedures.&nbsp;</li><li>Provide Customer Service Dept with complete and accurate feedback about the actions applied to solve complaints.&nbsp;</li><li>Keep records about the corrective and preventive actions applied to solve customers complaints.</li><li>Check Section &amp; Individual objectives on regular basis and effectively participate in achieving them to ensure successful contribution to companys goals and corporate objectives.</li><li>Participate in conducting the OJT for new team members and promote a culture of knowledge transfer, cooperation and teamwork.</li><li>Contribute to the continuous improvement of Syriatel Quality Management System.&nbsp;</li></ul><p><strong>Essential Requirements</strong></p><ul><li>Bachelors Degree in Telecom/ Electronic Engineering or equivalent.</li><li>2 years of Technical Experience in Telecom are required</li><li>CCNA/CCNP is a plus</li></ul><p><strong>Desirable Requirements</strong></p><ul><li><strong>English Level:&nbsp;</strong>Solid Command of English</li><li><strong>Microsoft Office:&nbsp;</strong>Solid Command of Microsoft Office</li></ul><p>&nbsp;</p></div></div><br><div class="fr-expandable-content" contenteditable="false" data-id="expandable-1787119681391" style="margin: 0;"><div class="fr-expandable-title" contenteditable="false" data-expand-id="expandable-1787119681391" style="cursor:pointer;padding:10px 15px;background-color:#f5f5f5;border:1px solid #ddd;margin:0;font-weight:bold;display:flex;align-items:center;justify-content:space-between;"><span class="fr-expand-text" contenteditable="true" style="flex:1;">Cloud &amp; Connectivity Services Specialist</span><span class="fr-expand-icon" contenteditable="false" style="flex-shrink: 0; margin-left: 8px; margin-right: 0px;">▼</span></div><div class="fr-expandable-description" contenteditable="true" id="desc-expandable-1787119681391" style="display: none; padding: 15px; border-width: medium 1px 1px; border-style: none solid solid; border-color: currentcolor rgb(221, 221, 221) rgb(221, 221, 221); border-image: initial; margin: 0px; min-height: 100px; background-color: rgb(255, 255, 255); line-height: 1.6;"><div contenteditable="true"><p><strong>Department: Marketing</strong><br><strong>Location:</strong> Damascus, Syria</p><p><strong>Position Duties:</strong></p><ul><li>Collect the needed data in order to analyze the market and participate in setting the roadmap.&nbsp;</li><li>Assist in forecasting the potential number of ISP customers per month in coordination with concerned parties.&nbsp;</li><li>Prepare feasibility study for each new project related to ISP offers/services.</li><li>Come up with initial design for ISP services/offers according to the approved roadmap.</li><li>Prepare the Executive Summary including full description, financial projections, and launching date of each new offer or service in coordination with concerned parties.&nbsp;</li><li>Prepare detailed description for each new ISP offer (ad-hoc/planned in the roadmap).&nbsp;</li><li>Prepare SY-TPRA (Syrian Telecommunications &amp; Post Regulatory Authority correspondences related to ISP requests, in coordination with concerned parties.&nbsp;</li><li>Prepare initial marketing plan for each approved ISP service/ offer including communication plan, marketing discourses and activation plan.&nbsp;</li><li>Prepare Marketing Brief documents including the advertisement campaign, launching date, suggested media plan, advertising messages and literature for each new project.&nbsp;</li><li>Inform all concerned parties with the details of each new project related to ISP services /offers (description, launching date ….) and conduct awareness if needed.&nbsp;</li><li>Develop competitive customer experiences through reviewing and improving all interactive channels.</li><li>Monitor the performance of assigned services /offers, ensure achieving the targets, suggest the necessary actions or enhancements when needed and prepare result report to management.</li><li>Monitor competitors new products, tariffs, offers, and activities, study their impacts and come up with appropriate competitive solutions.</li><li>Suggest the needed surveys for ISP services/offers and analyze results received from Research &amp; Geo Marketing Unit to come up with the necessary actions.</li><li>Handle and analyze the implementation of ongoing loyalty &amp; retention marketing programs related to ISP services /offers, monitor the churn rate and work to minimize it as possible in cooperation with all concerned parties</li><li>Update tariff list of ISP services/offers on a quarterly basis and follow up its publishing on website, press, and distribution in (Points of Service) if needed.</li><li>Communicate with concerned parties to solve customers complaints and inquiries related to ISP services /offers effectively and timely.</li><li>Check Section &amp; Individual objectives on regular basis and effectively participate in achieving them to ensure successful contribution to companys goals and corporate objectives.</li><li>Participate in conducting the OJT for new team members and promote a culture of knowledge transfer, cooperation and teamwork.&nbsp;</li><li>Contribute to the continuous improvement of Syriatel Quality Management System.<strong>&nbsp; &nbsp; &nbsp; &nbsp;</strong></li></ul><p>.&nbsp;</p><p><strong>Essential Requirements</strong></p><ul><li>Bachelors degree in Marketing / Business Administration is required.&nbsp;</li><li>1 Year of Marketing / Customer Service experience is required.</li></ul><p><strong>Desirable Requirements</strong></p><ul><li><strong>English Level:&nbsp;</strong>Solid Command of English</li><li><strong>Microsoft Office:&nbsp;</strong>Solid Command of Microsoft Office</li></ul></div></div></div><br><div class="fr-expandable-content" contenteditable="false" data-id="expandable-1787727423153" style="margin: 0;"><div class="fr-expandable-title" contenteditable="false" data-expand-id="expandable-1787727423153" style="cursor:pointer;padding:10px 15px;background-color:#f5f5f5;border:1px solid #ddd;margin:0;font-weight:bold;display:flex;align-items:center;justify-content:space-between;"><span class="fr-expand-text" contenteditable="true" style="flex:1;">Corporate Sales Coordinator</span><span class="fr-expand-icon" contenteditable="false" style="flex-shrink: 0; margin-left: 8px; margin-right: 0px;">▼</span></div><div class="fr-expandable-description" contenteditable="true" id="desc-expandable-1787727423153" style="display: none; padding: 15px; border-width: medium 1px 1px; border-style: none solid solid; border-color: currentcolor rgb(221, 221, 221) rgb(221, 221, 221); border-image: initial; margin: 0px; min-height: 100px; background-color: rgb(255, 255, 255); line-height: 1.6;"><p><strong>Department: Sales</strong><br><strong>Location:</strong> Damascus, Syria</p><p><strong>Position Duties:</strong></p><ul><li>Prepare weekly visit plan based on corporate customer classification, conduct visits accordingly, issue daily visits information report and register data on the related System.</li><li>Communicate with corporate customers in a courteous manner, and respond to their complaints promptly, to ensure customers satisfaction.</li><li>Analyze and assess corporate customers complaints according to their validity, and keep relevant records accordingly.</li><li>Follow up all requests and inquiries related to corporate customers to ensure proper handling and timely response in coordination with concerned parties&nbsp;</li><li>Promote and sale Syriatel products and services to corporate customers in a professional manner.</li><li>Follow up all unpaid invoices reported from the concerned entity related to corporate customers to ensure proper closing and solving according to related procedure.</li><li>Monitor all the information and transactions related to assigned accounts by checking the generated reports and take the needed actions accordingly.</li><li>Search for new corporate customers to achieve preset target of opening new corporate accounts.</li><li>Monitor, collect, and escalate any new information regarding market situation and competitors offers to Head of Section.</li><li>Maintain and enhance customer relationships and satisfaction through involvement in the community events.</li><li>Support in the implementation of market surveys to anticipate corporate customers needs and participate in developing marketing strategies that identify retention and growth opportunities.</li><li>Define findings related to Corporate Customers activities, provide recommendations and propose developmental plan.</li><li>Suggest new services and solutions to fulfill customers needs.</li><li>Coordinate with Corporate Technical Support Specialist in launching and promoting new corporate services.</li><li>Check Section &amp; Individual objectives on regular basis and effectively participate in achieving them to ensure successful contribution to companys goals and corporate objectives.</li><li>Participate in conducting the OJT for new team members and promote a culture of knowledge transfer, cooperation and teamwork.&nbsp;</li><li>Contribute to the continuous improvement of Syriatel Quality Management System. &nbsp; &nbsp; &nbsp;&nbsp;</li></ul><p><strong>Essential Requirements</strong></p><ul><li>Diploma</li><li>2 Years of commercial experience are required.</li></ul><p><strong>Desirable Requirements</strong></p><ul><li><strong>English Level:</strong> Solid Command of English</li><li><strong>Microsoft Office:</strong> Basic Working Knowledge of Microsoft Office</li></ul></div></div><br><div class="fr-expandable-content" contenteditable="false" data-id="expandable-1787727953398" style="margin: 0;"><div class="fr-expandable-title" contenteditable="false" data-expand-id="expandable-1787727953398" style="cursor:pointer;padding:10px 15px;background-color:#f5f5f5;border:1px solid #ddd;margin:0;font-weight:bold;display:flex;align-items:center;justify-content:space-between;"><span class="fr-expand-text" contenteditable="true" style="flex:1;">Integration Specialist</span><span class="fr-expand-icon" contenteditable="false" style="flex-shrink: 0; margin-left: 8px; margin-right: 0px;">▼</span></div><div class="fr-expandable-description" contenteditable="true" id="desc-expandable-1787727953398" style="display: none; padding: 15px; border-width: medium 1px 1px; border-style: none solid solid; border-color: currentcolor rgb(221, 221, 221) rgb(221, 221, 221); border-image: initial; margin: 0px; min-height: 100px; background-color: rgb(255, 255, 255); line-height: 1.6;"><p><strong>Department: Business Technology &amp; Digital</strong><br><strong>Location:</strong> Damascus, Syria</p><p><strong>Position Duties:</strong></p><ul><li>Analyze, design, implement, test and deploy new services &amp; Syriatel systems.</li><li>Develop new system with needed &amp; approved SRS (Software requirement specifications).</li><li>Develop new modules on LunaNova.</li><li>Implement any protocol used by platforms when needed by BSS systems.</li><li>Integrate services channels, external parties and Syriatel systems with BSS systems.</li><li>Develop services and systems monitoring processes (such as alarms, reports).</li><li>Generate reports related to business need controls such as error and refund reports.</li><li>Perform daily checks to ensure that all the services and relevant systems are functioning properly.</li><li>Solve customers complaints received by Customer Service effectively and timely as per related policies and procedures and provide feedback about actions applied.</li><li>Maintain and update documentation for all applications and resources in the integration section.&nbsp;</li><li>Check Section &amp; Individual objectives on regular basis and effectively participate in achieving them to ensure successful contribution to companys goals and corporate objectives.</li><li>Participate in conducting the OJT for new team members and promote a culture of knowledge transfer, cooperation and teamwork.&nbsp;</li><li>Contribute to the continuous improvement of Syriatel Quality Management and Job-related Systems.</li></ul><p><strong>Essential Requirements</strong></p><ul><li>Bachelors Degree in Computer Science / IT Engineering is required&nbsp;</li><li>1 Year of relevant experience is a plus, Preferably in Telecom.</li></ul><p><strong>Desirable Requirements</strong></p><ul><li><strong>English Level:</strong> Solid Command of English</li><li><strong>Microsoft Office:</strong> Solid Command of Microsoft Office</li></ul></div></div><br><div class="fr-expandable-content" contenteditable="false" data-id="expandable-1787728211316" style="margin: 0;"><div class="fr-expandable-title" contenteditable="false" data-expand-id="expandable-1787728211316" style="cursor:pointer;padding:10px 15px;background-color:#f5f5f5;border:1px solid #ddd;margin:0;font-weight:bold;display:flex;align-items:center;justify-content:space-between;"><span class="fr-expand-text" contenteditable="true" style="flex:1;">Security Systems Implementation Engineer</span><span class="fr-expand-icon" contenteditable="false" style="flex-shrink: 0; margin-left: 8px; margin-right: 0px;">▼</span></div><div class="fr-expandable-description" contenteditable="true" id="desc-expandable-1787728211316" style="display: none; padding: 15px; border-width: medium 1px 1px; border-style: none solid solid; border-color: currentcolor rgb(221, 221, 221) rgb(221, 221, 221); border-image: initial; margin: 0px; min-height: 100px; background-color: rgb(255, 255, 255); line-height: 1.6;"><p><strong>Department: Sites Rollout Operation &amp; Maintenance</strong><br><strong>Location:</strong> Aleppo, Syria</p><p><strong>Position Duties:</strong></p><ul><li>Conduct site survey at Syriatel premises and sites to the required preparations for security systems.</li><li>Participate with the Technician in the preparation of security systems layout for Syriatel premises and radio sites based on the collected requirements / survey results.</li><li>Prepare materials requirements of security systems based on approved design.&nbsp;</li><li>Supervise all contractor activities in terms of security system installations and modification to on Syriatel premises and radio sites.</li><li>Implement the installation and modification of security systems works related to Syriatel</li><li>premises and radio sites.</li><li>Maintain records of deployments, changes, incidents, and maintenance activities.</li><li>Handle Security Systems Lifecycle Management in coordination with Security System Solution team.</li><li>Deliver installation, modification, preventive and corrective maintenance to Control Rooms.</li><li>Administrate preventive and corrective maintenance plan for Syriatel premises and equipment related to security systems.</li><li>Check and report the annual stocks of materials in all the Syriatel premises in coordination with the Technician.</li><li>Check Section &amp; Individual objectives on regular basis and effectively participate in achieving them to ensure successful contribution to companys goals and corporate objectives.</li><li>Participate in conducting the OJT for new team members and promote a culture of knowledge transfer, cooperation and teamwork.&nbsp;</li><li>Contribute to the continuous improvement of Syriatel Quality Management and Job-related Systems</li></ul><p><strong>Essential Requirements</strong></p><ul><li>Bachelors Degree in Information Technology / Electrical and Electronic Engineering.</li><li>1 Year of security systems experience is a plus.</li></ul><p><strong>Desirable Requirements</strong></p><ul><li><strong>English Level:</strong> Solid Command of English</li><li><strong>Microsoft Office:</strong> Basic Working Knowledge of Microsoft Office</li></ul></div></div><br><div class="fr-expandable-content" contenteditable="false" data-id="expandable-1787728289755" style="margin: 0;"><div class="fr-expandable-title" contenteditable="false" data-expand-id="expandable-1787728289755" style="cursor:pointer;padding:10px 15px;background-color:#f5f5f5;border:1px solid #ddd;margin:0;font-weight:bold;display:flex;align-items:center;justify-content:space-between;"><span class="fr-expand-text" contenteditable="true" style="flex:1;">Talent Management HOU</span><span class="fr-expand-icon" contenteditable="false" style="flex-shrink: 0; margin-left: 8px; margin-right: 0px;">▼</span></div><div class="fr-expandable-description" contenteditable="true" id="desc-expandable-1787728289755" style="display: none; padding: 15px; border-width: medium 1px 1px; border-style: none solid solid; border-color: currentcolor rgb(221, 221, 221) rgb(221, 221, 221); border-image: initial; margin: 0px; min-height: 100px; background-color: rgb(255, 255, 255); line-height: 1.6;"><p><strong>Department: Human Capital Management</strong><br><strong>Location:</strong> Damascus, Syria</p><p><strong>Position Duties:</strong></p><ul><li>Develop, manage and review the following tasks and ensure their efficiency:</li><li>Strategic recruitment process (hiring &amp; sourcing plans through all channels: job fairs, workshops and media sources).</li><li>The implementation of interview stages (internal and external applicants, and technical tests, job offer …etc.).</li><li>New recruits Orientation and onboarding.</li><li>The cascading of functional/Individual objectives in alignment with corporate and department objectives.</li><li>The proper implementation of Performance Evaluation cycle and Performance Improvement Plans.</li><li>The process of Succession Planning Programs and promotion cases.</li><li>Career and individual Development Initiatives.</li><li>The proper analysis of Employees Training Needs (TNA).</li><li>The arrangements and implementation of Training Courses.</li><li>Job Enrichment Visit and internship programs.</li><li>The assessment of Return on Investment (ROI).</li><li>Interview candidates and provide recommendations to direct line of authority.</li><li>Manage efficient and effective allocation and utilization of resources (financial, human, physical, IT ….etc.) within the Unit consistent with goals, priorities and budget.</li><li>Review &amp; approve the Units yearly budget as per the Companys Goals and Corporate Objectives.</li><li>Cascade Corporate Objectives into Unit Objectives and ensure proper alignment.</li><li>Set, develop Unit KPIs and update when needed.</li><li>Lead, develop and motivate team members to reach ultimate performance, and successfully contribute in achieving Corporate, Department, and Unit Objectives.</li><li>Develop &amp; maintain Syriatel Quality Management and Job-related Systems effectively &amp; efficiently.</li><li>Conduct Staff Meeting with team members minimum twice a year per region, and discuss team related issues and concerns.</li><li>Reinforce Corporate Culture and values by living them, communicating them to the team, and ensuring full adherence.</li></ul><p><strong>Essential Requirements</strong></p><ul><li>MBA or equivalent&nbsp;is required.</li><li>Bachelors Degree in Business Administration is required.</li><li>10 years of HR experience including 5 years leadership experience are required.</li></ul><p><strong>Desirable Requirements</strong></p><ul><li><strong>English Level:</strong> Basic Working Knowledge of English</li><li><strong>Microsoft Office:</strong> Basic Working Knowledge of Microsoft Office</li></ul></div></div><br><div class="fr-expandable-content" contenteditable="false" data-id="expandable-1788332237526" style="margin: 0;"><div class="fr-expandable-title" contenteditable="false" data-expand-id="expandable-1788332237526" style="cursor:pointer;padding:10px 15px;background-color:#f5f5f5;border:1px solid #ddd;margin:0;font-weight:bold;display:flex;align-items:center;justify-content:space-between;"><span class="fr-expand-text" contenteditable="true" style="flex:1;">RAN Operation Subsystem Engineer</span><span class="fr-expand-icon" contenteditable="false" style="flex-shrink: 0; margin-left: 8px; margin-right: 0px;">▼</span></div><div class="fr-expandable-description" contenteditable="true" id="desc-expandable-1788332237526" style="display: none; padding: 15px; border-width: medium 1px 1px; border-style: none solid solid; border-color: currentcolor rgb(221, 221, 221) rgb(221, 221, 221); border-image: initial; margin: 0px; min-height: 100px; background-color: rgb(255, 255, 255); line-height: 1.6;"><p><strong>Department: Network Engineering</strong><br><strong>Location:</strong> Damascus, Syria</p><p><strong>Position Duties:</strong></p><ul><li>Load radio sites database that is prepared by Radio Engineer to launch new radio site on air.</li><li>Coordinate with Transport Operation Core and Site Operation &amp; Maintenance Engineers in launching new sites radio network and power solution on air.&nbsp;</li><li>Configure new radio and power solution hardware based on modification request received from concerned entity.</li><li>Configure sites new power solution site on separate power management SPM server that is requested by Site Management Support Engineer in order to launch on air.</li><li>Configure external alarms of power solutions and critical facilities supporting systems on Network Management system.</li><li>Perform software loading, parameters settings, radio database modification and change transmission data of relevant sites radio and power solution elements for optimization purpose based on a request from concerned entity.</li><li>Participate in projects and critical changes on BSS (base station subsystem) part such as radio sites re-homing on BSC-RNC (base station controller - radio network controller), new frequency plans and parameters enhancement.</li><li>Participate in the troubleshooting of radio problems on cell level and sites power solution sites problems by checking hardware and software configuration and radio sites parameters.</li><li>Upgrade software version on cell/hardware level based on providers recommendations approved by Telecom Technology Management.&nbsp;</li><li>Implement license expansion and request license renewal from provider when license validity expires.&nbsp;</li><li>Participate in conducting radio researches and provide RAN Operation Subsystem HOS with recommended enhancement.</li><li>Evaluate and test new specialized radio tools and provide the relevant support tasks to radio team.</li><li>Prepare reports about radio equipment in sites and equipments configuration upon request. &nbsp;</li><li>Prepare daily report about performed activities to facilitate retrieving the needed sites data when required.</li><li>Check Section &amp; Individual objectives on regular basis and effectively participate in achieving them to ensure successful contribution to companys goals and corporate objectives.</li><li>Participate in conducting the OJT for new team members and promote a culture of knowledge transfer, cooperation and teamwork.&nbsp;</li><li>Contribute to the continuous improvement of Syriatel Quality Management and Job-related Systems. &nbsp;</li></ul><p><strong>Essential Requirements</strong></p><ul><li>Bachelors Degree in Telecom /Electronics Engineering&nbsp;</li><li>1 Year of Technical Experience is a plus&nbsp;</li></ul><p><strong>Desirable Requirements</strong></p><ul><li><strong>English Level:</strong> Solid Command of English</li><li><strong>Microsoft Office:</strong> Solid Command of Microsoft Office</li></ul><p><br></p></div></div><br><div class="fr-expandable-content" contenteditable="false" data-id="expandable-1788773163027" style="margin: 0;"><div class="fr-expandable-title" contenteditable="false" data-expand-id="expandable-1788773163027" style="cursor:pointer;padding:10px 15px;background-color:#f5f5f5;border:1px solid #ddd;margin:0;font-weight:bold;display:flex;align-items:center;justify-content:space-between;"><span class="fr-expand-text" contenteditable="true" style="flex:1;">Transport Operation Access Optical Technician</span><span class="fr-expand-icon" contenteditable="false" style="flex-shrink: 0; margin-left: 8px; margin-right: 0px;">▼</span></div><div class="fr-expandable-description" contenteditable="true" id="desc-expandable-1788773163027" style="display: none; padding: 15px; border-width: medium 1px 1px; border-style: none solid solid; border-color: currentcolor rgb(221, 221, 221) rgb(221, 221, 221); border-image: initial; margin: 0px; min-height: 100px; background-color: rgb(255, 255, 255); line-height: 1.6;"><p><strong>Department: Transmission</strong><br><strong>Location:</strong> Damascus, Syria</p><p><strong>Position Duties:</strong></p><ul><li>Perform and assist in the implementation of work orders issued by Planning &amp; Engineering Unit and assigned by HOS.</li><li>Organize and perform network transport related cabling work.</li><li>Put in service and modify optical connectivity timely according to the work order issued by Planning &amp; Engineering Unit and assigned by HOS.</li><li>Assist in implementing network transport services offered to all customers internal and external and guarantee service quality.</li><li>Implement network transport preventive maintenance plan by conducting sites visit, applying back up timely and effectively and preparing the related reports.&nbsp;</li><li>Solve network transport problems effectively by applying the required corrective maintenance under Head of Sections supervision.</li><li>Follow up providers installation of Optical transport node.</li><li>Inspect network transport materials in warehouse as requested.</li><li>Check Section &amp; Individual objectives on regular basis and effectively participate in achieving them to ensure successful contribution to companys goals and corporate objectives.</li><li>Participate in conducting the OJT for new team members and promote a culture of knowledge transfer, cooperation and teamwork.&nbsp;</li><li>Contribute to the continuous improvement of Syriatel Quality Management System. &nbsp; &nbsp; &nbsp;&nbsp;</li></ul><p><strong>Essential Requirements</strong></p><ul><li>Diploma in Telecom/Computer/IT/Electronic Engineering&nbsp;</li><li>1 year of Technical Experience in Telecom is required&nbsp;</li></ul><p><strong>Desirable Requirements</strong></p><ul><li><strong>English Level:</strong> Basic Working Knowledge of English</li><li><strong>Microsoft Office:</strong> Basic Working Knowledge of Microsoft Office</li></ul></div></div><br><div class="fr-expandable-content" contenteditable="false" data-id="expandable-1789289785737" style="margin: 0;"><div class="fr-expandable-title" contenteditable="false" data-expand-id="expandable-1789289785737" style="cursor:pointer;padding:10px 15px;background-color:#f5f5f5;border:1px solid #ddd;margin:0;font-weight:bold;display:flex;align-items:center;justify-content:space-between;"><span class="fr-expand-text" contenteditable="true" style="flex:1;">Marketing &amp; Commodity Supply &amp; Delivery Coordinator</span><span class="fr-expand-icon" contenteditable="false" style="flex-shrink: 0; margin-left: 8px; margin-right: 0px;">▼</span></div><div class="fr-expandable-description" contenteditable="true" id="desc-expandable-1789289785737" style="display: none; padding: 15px; border-width: medium 1px 1px; border-style: none solid solid; border-color: currentcolor rgb(221, 221, 221) rgb(221, 221, 221); border-image: initial; margin: 0px; min-height: 100px; background-color: rgb(255, 255, 255); line-height: 1.6;"><p><strong>Department: Procurement</strong><br><strong>Location:</strong> Damascus, Syria</p><p><strong>Position Duties:</strong></p><ul><li>Follow up to obtain the needed confirmation from provider on the agreements hard copies, prepare the expected timetable of Delivery/Payment to be shared with concerned Departments.</li><li>Obtain Internal Purchasing Orders (POs), Documents of Delivery and Payment and follow up required approvals of concerned Departments when needed.</li><li>Receive providers invoices, verify them against PO &amp; delivery receipts and send all related documents to Finance Department.</li><li>Track delivery status, review factors which may affect delivery schedules, and keep requesters up to date regarding their request status.</li><li>Prepare and issue End User Receipt, obtain the needed confirmation from requester and follow up receiving and closing the order on system.&nbsp;</li><li>Conduct visits to providers for obtaining the required/missed documents and follow up the receiving of materials on field when needed.</li><li>Check and review the Receipt of Materials (ROM) and verify it with the requested description/approvals and follow up any missed data when needed.</li><li>Coordinate with providers the delivery of orders, to notify and follow up with requesters and stores the completion of ROM and receiving on system.</li><li>Modify item codes to be aligned with the PO and make allow substitute to match the received items when needed.</li><li>Follow up to close all open advances between Marketing &amp; Commodity Supply &amp; Delivery section and Finance Department and send confirmation official letter to Finance Department at the end of the year for financial matching of payments.</li><li>Prepare &amp; follow up financial memos, invoices and payments in coordination with Finance Department &amp; providers, and ensure that all of them are in line with Syriatel requirements.</li><li>Arrange for technical inspection for the direct purchased items delivered directly to end user, when required.</li><li>Prepare purchase order report including time of delivery, payment details, direct/indirect purchasing request and all required details, to be sent to HOS.</li><li>Handle purchasing orders complaints, recommend the suitable solutions and follow up their closing.</li><li>Evaluate providers quality of service based on Buyers and requesters feedback, delivery date commitment and materials matching to be sent to Purchasing Analyst.</li><li>Maintain all records and reports updated and archived on the related systems.</li><li>Follow up Delivery Delay penalty with providers and get the required approvals to waive the penalty if needed.</li><li>Check Section &amp; Individual objectives on regular basis and effectively participate in achieving them to ensure successful contribution to companys goals and corporate objectives.</li><li>Participate in conducting the OJT for new team members and promote a culture of knowledge transfer, cooperation and teamwork.&nbsp;</li><li>Contribute to the continuous improvement of Syriatel Quality Management System. &nbsp; &nbsp; &nbsp;&nbsp;</li></ul><p><strong>Essential Requirements</strong></p><ul><li>Bachelors Degree in Business Administration or equivalent.</li><li>1 year of related experience is a plus</li><li>Certified Supply Chain Professional (CSCP) is a plus.</li></ul><p><strong>Desirable Requirements</strong></p><ul><li><strong>English Level:</strong> Basic Working Knowledge of English</li><li><strong>Microsoft Office:</strong> Solid Command of Microsoft Office</li></ul></div></div><br><div class="fr-expandable-content" contenteditable="false" data-id="expandable-1789552386293" style="margin: 0;"><div class="fr-expandable-title" contenteditable="false" data-expand-id="expandable-1789552386293" style="cursor:pointer;padding:10px 15px;background-color:#f5f5f5;border:1px solid #ddd;margin:0;font-weight:bold;display:flex;align-items:center;justify-content:space-between;"><span class="fr-expand-text" contenteditable="true" style="flex:1;">POS Representative</span><span class="fr-expand-icon" contenteditable="false" style="flex-shrink:0;margin-left:8px;">▼</span></div><div class="fr-expandable-description" contenteditable="true" id="desc-expandable-1789552386293" style="display: none; padding: 15px; border-width: medium 1px 1px; border-style: none solid solid; border-color: currentcolor rgb(221, 221, 221) rgb(221, 221, 221); border-image: initial; margin: 0px; min-height: 100px; background-color: rgb(255, 255, 255); line-height: 1.6;"><p><strong>Department: Customer Service</strong><br><strong>Location:</strong> Damascus, Syria</p><p><strong>Position Duties:</strong></p><ul><li>Welcome Customers, answer and solve their inquiries and handle all requested services in a professional manner.</li><li>Collect all types of payments from customers (Bills, Advanced, Deposits... etc.)</li><li>Promote and sell Syriatel (products, mobile applications, VAS services Value Added Services and offers, competitions, etc...) also perform related data entry on the related system.</li><li>Receive and register customers complaints and suggestions on the related system.&nbsp;</li><li>Collect and check (Forms, applications …) related to Point of Services daily operation in order to be sent for archiving.</li><li>Handle Customers refund requests and return refund amount from own cash box.</li><li>Maintain Customer records by updating account information.</li><li>Support POS cash collection duties when needed.</li><li>Support Kiosk Section concerning Kiosk Controller duties when needed.</li><li>Check Section &amp; Individual objectives on regular basis and effectively participate in achieving them to ensure successful contribution to companys goals and corporate objectives.</li><li>Participate in conducting the OJT for new team members and promote a culture of knowledge transfer, cooperation and teamwork.&nbsp;</li><li>Contribute to the continuous improvement of Syriatel Quality Management System. &nbsp; &nbsp; &nbsp;&nbsp;</li></ul><p><strong>Essential Requirements</strong></p><ul><li>Diploma / Undergraduate.</li></ul><p><strong>Desirable Requirements</strong></p><ul><li><strong>English Level:</strong> Solid Command of English</li><li><strong>Microsoft Office:</strong> Basic Working Knowledge of Microsoft Office</li></ul></div></div><br>