Temporary suspension service

Description

Customers can suspend their Syriatel postpaid lines including SURF when travelling or when they are unneeded for a while.

Maximum period of suspension is 12 months for postpaid lines and 6 months for SURF lines while the minimum period is 1 month.


Subscription
Service Activation:

SURF lines:

  1. The owner of the postpaid line can visit the nearest Syriatel point of service with the national ID to suspend the line.

2G lines:

  1. The owner of the postpaid line can visit the nearest Syriatel point of service with the national ID to suspend the line.
  2. Sending SMS to 1250 for 4 SYP, including the command: (Act*duration*alternative number*IVR password)
  3. Calling 1250 and following the IVR instructions for 6.5 SYP per minute.

Prices

Temporary suspension service cost is 50 SYP per month instead of the monthly fee 400 SYP.

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