My New Number Service

Description

My New Number service allows you easily, when you get a new Syriatel number or change the current one, to inform your contacts about the new number you’ve got.

Upon activating this service, the callers to your previous number will receive an auto reply SMS containing the new number you’ve got.

Moreover, two SMSs, containing the number that tried to contact you, will be sent to you:

  • The first to your new number
  • The second to your previous number (in case it’s still active and from Syriatel)

In addition, you’ll be able to prevent up to 5 local mobile numbers from receiving the auto reply SMS.

Short Code:1771

Subscription
Service Activation:
  • If the previous number (whether Syriatel or other network) is still active:

Send an SMS from the new number to the free short code 1771 containing the word act followed by the hash key then the previous number.
Example: (act#09********).
Then, using the handset menus, divert the incoming calls to your previous number to 0933111771 for free.

  • If the previous number is cancelled:

You can activate this service through visiting one of Syriatel points of service.
In both cases, you’ll be able to prevent up to 5 local mobile numbers from receiving the auto reply SMS.
The below table clarifies the needed orders to control this feature:

Adding a numberA#09********
Deleting a numberD#09********
Checking the added numbersList
For helpHelp
Service Deactivation:
  • In case you wish to deactivate the service permanently:

Text deact to 1771 from your new number.

  • In case you wish to deactivate the service temporarily:

Dial #002# from your previous number. To reactivate the service, please dial *21*0933111771#


Prices

All Syriatel customer can benefit from the service for two month with a cost of:

  • 100 SYP for Ya-Hala prepaid cards
  • 110 SYP for Syriatel postpaid lines including the fees and taxes.

If your previous number is still active, you can reactivate the service.

Total votes: 132