Balance Gifting “Postpaid to Prepaid” service


This service enables postpaid customers to gift balance to any other Surf prepaid card or any of Ya Hala cards (Classic, Seconds, Shabab or Aman).

Denominations that can be gifted are (SYP 75 - SYP 100 – SYP 150 – SYP 200).

After completing the gifting transaction, the requested customer will receive an SMS about the result of the transaction.

In case the transaction succeeds the customer who sends the gifting request will receive an SMS containing the gifted number, gifted balance and the amount that will be added to the invoice.

In addition, the customer who receives the gifted amount will receive an SMS containing the number of the customer who requests the gifting and the gifted balance.

Service Type:
Service type: 

Short Code:1233

Service Activation:

It is possible to benefit from the service via:

  • Sending an SMS to the free short code 1233 containing the Ya Hala card/Surf card that you would like to gift balance, one space, then the gifted balance amount.

Example: 093222111 200.

  • Calling the free short code number 1233 and following the IVR instructions.
  • Using My Syriatel 



The fee is 10 SYP per each successful transaction whether it was through texting or calling 1233 or Through My Syriatel.

  • On daily basis, the maximum accumulated gifted amount is SYP 400 for normal postpaid customers and SYP 800 for VIP customers.
  • It will be possible to gift balance for Ya Hala prepaid cards or Surf prepaid cards which are in the grace period, while it is not possible to gift balance to cards in the deactivation period.
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