Ya Hala Aman


Ya Hala Aman is a new prepaid product designed to match the communication needs of the Junior segment, with the New Control feature for parents to feel more at ease and connected with their Children

By choosing Ya Hala Aman, you will:

Acquire a GSM prepaid mobile card and be able to enjoy the controlling service that allows you to restrict the outgoing calls to a limited list of numbers. This list can be managed by the same customer or another customer "the Master line".

  • Enjoy a discount on call tariff to 2 local destinations from FN list.
  • Enjoy a discount on SMS tariff when sending local SMS to any destination available in the FN list.
  • Be able to restrict incoming calls and outgoing messages to a limited list of numbers.
  • Control your spending, and enjoy a big bouquet of Syriatel services.

What is Ya Hala Aman card:

Ya Hala Aman provides its customers the ability to set five local numbers (mobile and landline) in addition to one international number that you can exclusively call within your preset Favorite Numbers List.

you can also enjoy other services such as local SMSs, local MMSs and Internet through your mobile (GPRS) as well as screening incoming calls and outgoing messages.

Upon the completion of your first call, you will hear a voice message informing you of your GSM number and your account information.

What is the Favorite Numbers List service?

This service allows you to choose 5 local numbers (mobile or landline) in addition to one international number that you can call.

You can set these numbers by sending SMS or calling 1231 where you can add 6 numbers only to your list free of charge for the first time and any subsequent modification will cost SYP 25 for postpaid lines or SYP 27 for prepaid cards per action.

You can always browse the added numbers free of charge by sending a message to or calling 1231 and following the voice instructions.

A maximum of 2 landline numbers can be added to the Favorite Numbers List.

What is Ya Hala Aman card control service?

With Ya Hala Aman, you can control your SIM card through the optional control service to set a controlling number to manage your Favorite Numbers List by adding or modifying the numbers in the list. In case no controlling number is set, you will be able to manage your favorite number list from your card itself.

You can set the controlling number by sending a message to or by calling 1231 for the first time from your Ya Hala Aman card.

The controlling number can only be changed by the current controlling number. The controlling number can also cancel the control service so you can manage the Favorite Numbers List directly from your Ya Hala Aman card.

You can also make use of the incoming calls and sent messages screening features that restrict the receipt of incoming calls and destinations of the sent messages to the numbers available on your Favorite Numbers List.

Click here to know how to migrate your card to Ya Hala Aman

Account Status

by dialing *100# (for free).

Ya Hala Card Life Cycle

Life time Validity

You can keep your Ya Hala card active for life time as long the card get used once at least every 90 days.

  • charging balance,
  • making call
  • sending SMS
  • using the free pieces in the Shabab bonus account, using GPRS, sending MMS, subscribing to one of Syriatel paid services.

Grace Period

Your Ya Hala card will enter the grace period (5 days)

Ya Hala card will be active again by performing one of the following actions:

  • Sending SMS
  • Recharging the card with balance

Deactivation period

If you don’t send SMS or reactivate your Ya Hala card during the 5 days of the grace period, it will enter the deactivation period and you will be able to receive SMS only during this period.

Reactivate your Ya Hala card

You can reactivate your Ya Hala card and keep the same GSM number, by using one of the following methods, within 90 days after the end of the grace period:

  1. Reactivation by using ABILI service, by recharging with SYP 100 or more.
  2. Reactivation by using the remaining balance through dialing the free short code 1237 and follows the instructions.

    Please note that the minimum required balance is SYP 75.

  3. Also, you can reactivate your card by visiting any Point of Service. 

The fee of reactivating your card is SYP 50


In case you haven’t reactivated your Ya Hala card during the deactivation period (90 days) the card will be terminated.

Tariffs & Subscriptions

Activation feeFree
Reactivation fee (to reactivate the deactivated line)SYP 50
Note: Taxes are not included
Free ServicesMonthly Subscription
CLIP service (Calling Line Identification Presentation)Free
SMS (Short Message Service)Free
Call waiting serviceFree
Call conference serviceFree
Call divert serviceFree
Voice SMSFree
Cell broadcast service - CBSFree
SMS in Grace PeriodFree
Note: Customers are charged for using the services whose monthly subscriptions are free of charge.
Facility ServicesFee
SIM change serviceSYP 198
Change of ownership serviceFree
Migration service from a prepaid to a postpaid lineSYP 100 + SYP 276 fiscal stamps + SYP 2500 new postpaid line deposit
Note: Taxes are not included
Data ServicesMonthly Subscription
MMS (Multimedia Messaging Service)Free
GPRS serviceFree
Note: Customers are charged for using the services whose monthly subscriptions are free of charge.
Ya Hala Aman Tariffs
Calls Normal tariffTo special discounted numbers (mobile to mobile)SYP 11
From mobile to mobileSYP 13
From mobile to landlineSYP 16

Calls Happy Friday Hours (From 6 a.m. to 6 p.m.)

To special discounted numbers (mobile to mobile)SYP 11
From mobile to mobileSYP 11
From mobile to landlineSYP 14
SMS & MMSLocal SMS to FN listSYP 4.5
Local SMSSYP 6
Local MMSSYP 10
GPRS service (30KB)SYP 0.90


  • Stamps worth SYP 40 will be added to each receipt if the paid amount is between SYP 101 and SYP 500
  • Stamps worth SYP 70 will be added to each receipt if the paid amount is between SYP 501 and SYP 3000

Recharging method:

By Abili service: click here for more information about Abili service

International Tariff:

Click here to view the table of the international tariffs

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