About Us

Who we are

Syriatel has been leading the Syrian mobile telecommunication market since 2000. The company has successfully established its reputation by focusing on customer satisfaction and social responsibility.

Customer Focus

As Syriatel, we believe that our first responsibility is to offer you, our customer, a wide array of high quality products and services which meet your needs and make your life easier at reasonable prices.

We have established a network of 24 points of service covering all Syrian territory. Our 4 call centers in Damascus, Aleppo, Lattakia and Tartous serve daily over 23,000 customers’ queries.

Regionally, Syriatel is recognized as one of the fastest growing operators. It has approximately 3,488 employee with 371 young men and women among them selected from the Student Support Program. Syriatel employees are highly skilled, proud to serve over than 8 million customers today.

We operate a network of radio base stations that included by the end of 2016: 6171 sites for 2G service and 3286 sites for 3G service, to serve you wherever you wish.

We have 199 international roaming partners in 116 countries.

Social Responsibility 

Starting from social responsibility, We seek to be a good corporate citizenship. Syriatel  family recognizes that we have to contribute to the community in which we live and work. We are committed to continually support various social sectors.

We aspire to be a model employer by creating an ideal job environment, that is based on mutual respect among employees on the one hand, and between company and employee on the other hand. Furthermore, Syriatel encourages professional teamwork, provides equal opportunities in employment for our people\employees, develops and promotes all qualified people.

Our Value

The values we believe in are the guidelines for our vision and attitude. At Syriatel, each one of us strongly believes that solid corporate principles pave the path to success through:

  • Integrity 

- It is the Quality of being Honest and Having Strong Moral Principles and High Ethics.

  • Respect 

- Respect is treating people in a positive manner that acknowledges esteem and admiration for who they are.
- It is also dealing with people with politeness and treating them well.
- Respect is earned and is never just given.
One must give respect to receive respect.

  • Customer Focus

- It is the ability of a person or a group to concentrate on the aspirations and wishes of the customer to deliver to him best and superior experience and value for money.

  • Team Spirit

- Team Spirit is the Atmosphere of Love and Cooperation that Exists among the Members of a Group that Makes Them Operate in Harmony to Reach a Common Objective.

  • Passion

- It Is a Feeling of Intense Enthusiasm towards who we are, and what we do.
Passion leads us to Invest Efforts and Energy to reach our aim, and deliver the Best of our capabilities for something we Believe in.

  • Ownership 

- It Is Fulfilling our Job and Daily tasks in a manner as if we were the legal Owners of the Company. It is being Faithful and Highly Responsible.

  • Persistence

- It is the Firm and Determined Continuation in a Course of Action in Spite of Difficulty, Failure and Opposition.
It is the Ability To Stick to an Objective Until We Reach It.

  • Trust

- It is the Confidence Placed in Our Colleagues, Management and Teams and the Belief that they are Sincere, Capable, Reliable, Honest, Committed and Effective, and Caring.

  • Innovation

- Encourage Challenges, Exploring New Methods to Conventional Approaches Aiming at Continuous improvement and Differentiation.

  • Excellence

- It is the Result of the Superior Efforts of a Person and/ or a Team who Raise the Bar and Aim at Going Beyond Average and Acceptable in Whatever they Do.

Our Mission

We seek to provide the best mobile communications experience for our customers, empower and satisfy our people, achieve sustained value creation for shareholders, and passionately contribute for a better Syria.

Our Vision

We are committed to be the Syrian company of choice.